Front Office Manager

Company Description Mayfair Hotels & Resorts is a distinguished luxury hotel chain that began its journey in the 1980s in Rourkela, Odisha, and has grown into a portfolio of 18 unique properties over more than 30 years. Each MAYFAIR property is set in scenic locations, from lakeshores to beaches, offering guests immersive stays close to nature. Known for its rich heritage, vintage-inspired design, and warm hospitality, the brand focuses on creating memorable, high-quality guest experiences. The team at MAYFAIR is driven by the mantra STAY WITH US, STAY WITH NATURE, blending sophistication with natural beauty to deliver exceptional service.
Role Description The Front Office Manager is responsible for overseeing daily front desk operations and ensuring smooth guest arrivals, stays, and departures at the Bhubaneswar property. This full-time, on-site role includes managing front office staff, coordinating reservations and room assignments, handling guest inquiries and concerns, and maintaining high standards of customer satisfaction. The Front Office Manager will monitor service quality, implement operational procedures, and collaborate with other departments to support seamless guest experiences. The role also involves training team members, preparing reports, optimizing front office workflows, and upholding brand standards in line with MAYFAIR's hospitality culture.
Qualifications

• Candidates should possess strong Front Office and Customer Service skills to manage guest interactions and desk operations effectively.
• Candidates should possess Office Administration skills to oversee documentation, reporting, and daily operational procedures.
• Candidates should possess Customer Satisfaction skills to ensure service quality and handle feedback and complaints professionally.
• Candidates should possess excellent Communication skills for clear, courteous interaction with guests, team members, and management.
• Relevant experience in hotel front office or hospitality management, preferably in a supervisory or managerial role.
• Knowledge of hotel reservation systems and front office software, along with basic proficiency in MS Office.
• Strong leadership, team management, and problem-solving abilities, with attention to detail and a guest-centric mindset.
• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.