Front Office Manager

We're Hiring | Front Office Manager

Location: Hyderabad

Department: Front Office

Experience: 5+ years in hotel operations, preferably with 5 star or luxury hospitality experience

We are looking for an experienced and guest focused Front Office Manager to lead our front office operations and ensure a seamless experience for every guest from arrival to departure.

Key Responsibilities

• Oversee the day to day operations of the Front Office department

• Lead, train and motivate the front office team to deliver consistently high service standards

• Manage guest check ins, check outs, room assignments and special requests

• Ensure smooth coordination between Front Office, Housekeeping, F&B and other operational departments

• Handle guest feedback, requests and service recovery professionally and efficiently

• Monitor room inventory, occupancy, arrivals, departures and VIP movements

• Maintain accurate records and ensure compliance with hotel policies and operating procedures

• Drive guest satisfaction and identify opportunities to improve the overall guest experience

• Support the management team in achieving operational and commercial objectives

• Ensure the Front Office team maintains professional grooming, communication and service standards

Candidate Profile

• 5+ years of relevant experience in Front Office operations

• Prior experience in a 5 star, luxury or upscale hotel is preferred

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Strong understanding of hotel PMS and front office procedures

• Guest focused with a proactive approach to problem solving

• Well groomed, organised and confident in handling guest interactions

• Experience in a pre opening hotel will be an advantage