Front Office Manager

Company Description Highrise Club & Resort is a hospitality destination in Burhanpur offering hotel stays, celebrations, events, dining and leisure experiences under one roof. Established in 2020 as part of Gursikh Mall, the property has become a leading local hospitality space with 70 rooms ranging from standard and deluxe to executive and presidential suites. Guests also have access to Goldmark Cinemas, Goldmark Gym, Goldmark Game Zone, Domino's, banquet spaces and a growing mix of retail and lifestyle options. The resort is expanding to add over 120 rooms, villas, a pool and enhanced luxury amenities. Highrise Club & Resort is driven by a culture of warm, attentive service, focusing on guest and employee well-being and creating experiences people want to return to.

Role Description The Front Office Manager is responsible for overseeing daily front desk operations, ensuring a smooth, welcoming experience for all guests. This full-time, on-site role is based at Highrise Club & Resort in Burhanpur and involves supervising front office team members, managing schedules, and maintaining high standards of guest service. The role includes handling check-ins and check-outs, resolving guest concerns, coordinating with housekeeping and other departments, and monitoring room allocation and reservations. The Front Office Manager will also manage front office reporting, cash and billing procedures, and support training and performance development of front desk staff. This position plays a key role in upholding the resort's service culture and supporting events, corporate stays and leisure visits.

Qualifications

• Demonstrated front office or reception management experience in hotels or resorts, with strong guest service and hospitality skills.
• Proficiency in hotel property management systems, reservation platforms and basic computer applications (MS Office or equivalent).
• Strong communication and interpersonal skills, with the ability to lead, train and motivate a diverse front office team.
• Organizational and problem-solving skills, including handling guest issues, managing multiple tasks and maintaining attention to detail.
• Knowledge of front office procedures, billing, cash handling and basic reporting for daily operations.
• Ability to work flexible hours, including weekends and holidays, based on hotel operations.
• Bachelor's degree or diploma in Hospitality Management, Business Administration or a related field preferred.
• Previous experience in a similar supervisory or managerial role in hospitality is highly beneficial; familiarity with event or banquet coordination is a plus.