Front Office Executive

Company Description BloomLife Hospital, part of Bloom Healthcare, is committed to delivering quality healthcare services that meet diverse patient needs. The hospital applies a robust quality management system to ensure continual improvement in care and patient experience. Bloom Fertility and Healthcare has been recognized as one of the best IVF centers in Chennai by the Indian Society for Assisted Reproduction. Team members join a patient-focused environment that values professionalism, compassion, and clinical excellence. The hospital offers opportunities to contribute meaningfully to individuals and families seeking specialized healthcare services.

Role Description The Front Office Executive is a full-time, on-site role based at BloomLife Hospital in Chennai. This role is responsible for greeting and assisting patients and visitors, managing the reception desk, and ensuring a smooth check-in and check-out process. Daily tasks include answering phone calls, scheduling and confirming appointments, guiding patients to appropriate departments, and maintaining accurate records of patient visits. The Front Office Executive coordinates with clinical and administrative teams, handles basic inquiries, and supports billing and documentation processes as needed. The individual in this role is expected to maintain a professional, courteous demeanor and uphold confidentiality and hospital policies at all times.

Qualifications

• Strong interpersonal skills and the ability to work effectively with patients, families, and healthcare staff.
• Proficiency in receptionist duties and front office operations, including handling calls, appointments, and visitor management.
• 1-2 years of work experience in an hospital
• Being an hospital, should be able to work on rotational shift basis
• Clear, professional communication skills for in-person, telephone, and written interactions.
• Customer service orientation with a focus on patient satisfaction and respectful, empathetic support.
• Basic computer literacy and familiarity with hospital or clinic management systems is an advantage.
• Prior experience in a hospital or healthcare front office role is preferred but not mandatory.
• Ability to stay organized, manage multiple tasks, and remain calm in a fast-paced environment.
• Minimum educational qualification: high school diploma or equivalent; additional training in administration or hospitality is an asset.