Front Office Executive

Company Description Sterling Holiday Resorts Limited is one of India's fastest-growing experiential hospitality brands, operating over 70 + resorts, retreats, and hotels across 53 diverse destinations. The company combines global best practices, backed by Fairfax Financial Holdings and Thomas Cook (India) Ltd., with strong Indian hospitality values. Sterling offers careers across hotel operations, resort management, and guest experience, with a focus on service excellence, creativity, ownership, respect, and diversity. Team members benefit from real career mobility, structured development programs, and opportunities to work in unique locations across India. Sterling is a workplace where ambition is supported by continuous learning, leadership development, and inclusive culture
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Role Description The Front Office Executive is a full-time, on-site role based at our resort in Alleppey. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and ensuring a smooth and efficient front desk operation. The Front Office Executive will respond to guest inquiries, address service requests, coordinate with housekeeping and other departments, and maintain accurate records in the property management system. Daily responsibilities include managing phone calls and emails, processing payments, assisting with room allocation, and supporting guests with local information and resort offerings. The role requires a professional, guest-centric approach, adherence to company standards, and consistent delivery of high-quality service.

Qualifications

• Candidates should possess strong customer service and front office skills, including experience in receptionist duties.
• Candidates should possess excellent interpersonal skills and clear, professional communication abilities.
• Candidates should possess basic computer literacy and familiarity with hotel or property management systems (or willingness to learn).
• Candidates should possess good organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Prior experience in hospitality or front office operations is preferred; a diploma or degree in hospitality management or related field is an advantage.
• Ability to work flexible hours, including weekends and holidays, and maintain a courteous, solution-oriented approach with guests.