Front Office Executive

About Us - Hotel Sidh Vedantha is a hospitality property in Patna focused on delivering comfortable stays, professional service and memorable guest experiences. With rooms, dining and banquet facilities, the hotel caters to business travellers, families, corporate guests and events. We believe in warm hospitality, strong service standards and a team-driven approach to creating a seamless experience for every guest.

Role Description

We are looking for a proactive and guest-focused Front Office Executive to oversee day-to-day front office activities and ensure smooth coordination between guests, the front office team and other departments.

The role will include:

1.) Managing daily front office operations, including reservations, check-ins, check-outs, room allocations and guest requests.

2.) Supervising and continuously monitoring front office operations and team performance.

3.) Monitoring room inventory, availability, rates and reservations across OTAs and other booking channels.

4.) Regularly updating and promoting offers, packages and rate plans on OTAs to support occupancy and room revenue.

5.) Coordinating closely with Housekeeping, Sales, Accounts, F&B and other departments for smooth hotel operations.

6.) Handling guest queries, feedback and complaints professionally and ensuring timely resolution.

7.) Managing walk-ins, cancellations, no-shows, group reservations and special guest requirements.

8.) Ensuring accurate billing, documentation, shift handovers and daily front office reports.

9.) Maintaining high standards of guest interaction, grooming, communication and front desk presentation.

10.) Supporting upselling of rooms, upgrades, packages and hotel services wherever appropriate.

11.) Monitoring guest feedback and ensuring service issues are communicated and resolved promptly.

12.) Supporting management in improving occupancy, room revenue, guest satisfaction and overall front office performance.

13.) Ensuring hotel SOPs, policies and service standards are consistently followed.

Qualifications-

* Previous experience in Front Office, Reservations or Hotel Operations preferred.

* Good understanding of hotel front office operations and guest handling.

* Familiarity with OTAs, online reservations, room rates and promotional offers is preferred.

* Knowledge of hotel PMS/software and basic computer applications.

* Strong communication and interpersonal skills.

* Good coordination, problem-solving and guest-handling abilities.

* Ability to lead and coordinate a front office team during daily operations.

* Professional appearance, positive attitude and a strong service mindset.

* Ability to work responsibly under pressure and handle multiple tasks.

* Flexible to work in rotational shifts as required by hotel operations.

• Hotel Management from a recognized university .

Location: Patna, Bihar

Department: Front Office

Employment Type: Full-time