Front Office Associate

Company DescriptionHotel Centre Point, established in November 1988, is a distinguished 5-star property located in Nagpur, Maharashtra. The hotel offers 136 luxurious rooms, 14 banquet halls, and multiple dining options, including a fine-dining restaurant, a 24-hour coffee shop, and a bespoke buffet area. Renowned for exemplary service, it also provides round-the-clock room service, catering to a wide range of guest needs. The group is expanding with upcoming ventures in Navi Mumbai, Amravati and Goa, ensuring further opportunities for growth and innovation in hospitality.

Role Description The Front Office Associate is a full-time, on-site role based at Hotel Centre Point in Nagpur. The role involves welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and courteous front desk experience. Daily responsibilities include handling phone calls, responding to guest inquiries, coordinating with other departments, maintaining updated reservation and guest records, and managing lobby and reception area presentation. The Front Office Associate supports guests with information about hotel services and local attractions, addresses concerns promptly, and upholds high standards of professionalism, hospitality, and confidentiality.

Qualifications

• Strong customer service and receptionist duties skills, with the ability to handle guest interactions professionally and efficiently.
• Proficient in phone etiquette and communication, including clear verbal communication and active listening.
• Experience with front office operations such as check-in and check-out, reservations, and basic billing procedures.
• Comfortable using hotel management or reservation software, email, and standard office tools.
• Ability to remain calm under pressure, manage multiple tasks, and resolve guest issues promptly.
• Professional appearance, reliable work ethic, and willingness to work flexible shifts, including weekends and holidays.
• Previous experience in hospitality or front office roles is preferred; a diploma or degree in hospitality management or related field is an advantage.