Front Desk Representative

Role Description

The Front Desk Representative (Female) is a full-time, on-site role based in Ghaziabad with a builder and real estate development firm. This team member will be the first point of contact for prospective property buyers, existing customers, channel partners, and other visitors, ensuring a professional and welcoming experience.

Daily responsibilities include handling walk-in and telephone inquiries about the company's projects, sharing basic information using approved project materials, and directing detailed sales queries to the appropriate team members. The role involves scheduling and confirming client meetings and property site visits, coordinating with sales and site teams, maintaining visitor and inquiry records, and managing meeting room bookings.

The Front Desk Representative will also support basic administrative tasks, including updating customer records, organising brochures and documents, handling correspondence, and routing booking, payment, or possession-related queries to the relevant departments. Maintaining an organised reception area and ensuring timely communication between clients and internal teams are key responsibilities.

Qualifications

• Strong customer service skills, with the ability to assist prospective buyers, existing customers, channel partners, and visitors professionally.
• Experience in reception, front desk operations, or customer coordination; prior experience with a builder, property developer, or real estate firm is preferred.
• Basic understanding of real estate terminology and the property inquiry, site visit, and booking process.
• Excellent phone etiquette, with the ability to manage incoming calls, record inquiries accurately, and coordinate timely follow-ups with the sales team.
• Effective verbal and written communication skills to share clear information and interact courteously with clients and colleagues.
• Ability to schedule client appointments and site visits while coordinating with sales representatives and site staff.
• Basic computer literacy, including familiarity with email, calendars, MS Office, and data entry; experience using CRM software is an advantage.
• Strong organisational skills, attention to detail, and the ability to manage multiple inquiries and administrative tasks.
• Discretion when handling customer information, property documents, and internal records.
• Ability to work full-time, on-site in Ghaziabad and collaborate with sales, administration, accounts, and project teams.
• Completion of secondary education; additional qualifications in office administration, hospitality, or customer service are an advantage.

If you are interested please share your resume on whtsapp +[phone removed]