Front Desk Receptionist

Company Description Psycortex Private Limited is dedicated to transforming mental health care through compassion, clinical expertise, and innovative approaches. The clinic provides comprehensive, personalized services that recognize the connection between mind, body, and spirit, offering clients a safe and supportive environment. A wide range of evidence-based therapies, such as cognitive behavioral therapy (CBT), mindfulness-based interventions, and psychodynamic therapy, are tailored to individual needs. Guided by a vision of accessible, destigmatized mental health care, the organization promotes inclusivity and strives to integrate mental wellness into everyday life. Team members join a mission-driven environment focused on meaningful impact, resilience, and lasting positive change for clients and communities.
Role Description The Front Desk Receptionist will serve as the first point of contact for clients and visitors at the Psycortex clinic in Nagpur. This is an on-site volunteer role responsible for greeting clients, managing check-ins, and maintaining a calm, welcoming atmosphere aligned with the clinic's focus on mental wellness. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and directing clients to the appropriate professional or service. The role also involves basic clerical duties such as managing records, handling correspondence, updating appointment logs, and supporting smooth front desk operations. The Receptionist will collaborate with clinical and administrative staff to ensure professional communication, confidentiality, and a supportive experience for every client.
Qualifications

• Strong customer service and communication skills to interact professionally and empathetically with clients and visitors.
• Proficient phone etiquette and receptionist duties, including answering calls, routing inquiries, and managing appointment scheduling.
• Clerical skills such as basic computer use, record keeping, and handling documents with attention to detail and confidentiality.
• Ability to maintain composure, respect, and discretion in a mental health care environment; commitment to client privacy.
• Basic familiarity with mental health or healthcare settings is beneficial, though not required.
• Organizational and time-management abilities to handle multiple tasks at the front desk efficiently.
• Reliability to be present on-site in Nagpur during agreed hours; openness to training and following established procedures.