Front Desk Administrator

Company Description Ashakiran Hospital is a healthcare organization based in Pune, Maharashtra, India, providing medical services to the local community and surrounding areas. Located at Narayan Peth on N. C. Kelkar Road, the hospital focuses on delivering accessible and reliable patient care. The facility offers a range of clinical and support services designed to meet diverse healthcare needs. Team members at Ashakiran Hospital work in a collaborative environment that prioritizes patient safety, clear communication, and professional integrity.

Role Description The Front Desk Administrator is a full-time, on-site role based in the Pune Division. This position is responsible for welcoming patients and visitors, managing check-in and check-out processes, and answering inquiries in person and by phone. Daily tasks include scheduling and confirming appointments, maintaining patient records, handling correspondence and fax communication, and coordinating with medical and administrative staff. The role also involves collecting and verifying patient information, supporting billing and insurance documentation, and ensuring that the reception area is organized and presentable. The Front Desk Administrator plays a key part in delivering courteous, efficient service and supporting smooth hospital operations.

Qualifications

• Ability to manage receptionist duties, including greeting visitors, directing patients, and handling phone calls.
• Strong customer service and communication skills to interact effectively with patients, families, and staff.
• Proficiency in administrative assistance tasks such as appointment scheduling, record maintenance, and basic office support.
• Comfort with using fax and other office equipment, as well as basic computer skills for data entry and email.
• Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced healthcare environment.
• Prior experience in a hospital or clinic front desk or similar administrative role is preferred.
• Basic knowledge of medical terminology and patient registration processes is an advantage.
• Minimum educational qualification of a high school diploma or equivalent; additional training in office administration or healthcare support is beneficial.