Franchise Account Manger

About the company

At StudyIn, we believe that the right guidance has the power to change lives. As the world's most trusted higher education specialist, we've assisted over 1.3 million students in accessing study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance and university partnerships.

Key Responsibilities

1. Franchise Relationship & Stakeholder Management

• Establish and nurture strong, long-term relationships with key stakeholders across StudyIn franchise offices.
• Act as the primary point of contact for franchises, ensuring alignment with organizational objectives and service standards.

2. Operational Coordination & Execution

• Drive end-to-end coordination between franchise offices and internal teams for smooth daily operations to get the goals achieved.
• Ensure timely resolution of operational challenges by collaborating with cross-functional teams (IT, CRM, Creative).

3. Training, Development & Capability Building

• Lead structured training programs for new and existing franchise staff on operations, systems, and process updates.
• Conduct regular CRM and Application Portal (AP) training sessions to ensure system adoption and efficiency.

4. University & Liaison Coordination

• Liaise with universities and internal liaison teams to secure and manage agent portal access for all franchise offices.
• Facilitate smooth application processing by ensuring all required systems and access points are operational.

5. Franchise Setup & Expansion Support

· Lead the end-to-end onboarding and setup of new franchise offices, including:

• CRM account creation and configuration
• University agent portal setup
• Staff onboarding and complete operational process & CRM training
• Email and system access provisioning

· Provide full virtual operational support to ensure successful launch and readiness.

6. Query Resolution & Issue Management

• Proactively address and resolve queries raised by franchise partners, ensuring minimal disruption to operations.
• Act as a bridge between franchise offices and internal teams for quick and effective issue resolution.

7. Data Management & Reporting

• Conduct regular follow-ups with franchise offices for final choice data and university-required updates.

8. Dispute Resolution & Escalation Handling

• Manage and resolve disputes by coordinating between franchise offices, liaison teams, and universities.
• Ensure timely closure of escalations while maintaining strong partner relationships.

9. Financial Management

• Handle all commission-related issues and act as a liaison between franchises and the commission team.
• Address any discrepancies or concerns regarding commissions.

What We Offer:

• A collaborative, innovative, and supportive work environment.
• Opportunities for continuous learning, growth, and professional development.
• Competitive compensation package and clear career advancement pathways.