Founders Office Role - COO

About the Role:

Kazam is looking for a highly organised, analytical, and execution-driven professional to work closely with the COO and drive key business priorities across the organisation.

This role will serve as a strategic and operational partner to the COO, ensuring effective execution of business initiatives, leadership alignment, performance tracking, and timely decision-making. The individual will work across functions, bring structure to complex business priorities, and ensure that critical decisions translate into measurable outcomes.

The ideal candidate will have strong program management, stakeholder management, and analytical skills, along with the ability to operate effectively in a fast-paced and dynamic environment.

Key Responsibilities:

1. Leadership Cadence & Business Reviews:

- Drive the leadership operating cadence, including weekly operations reviews, monthly business reviews, and quarterly planning.

- Coordinate with functional leaders to ensure timely preparation of updates, business reviews, and action plans.

- Track key business priorities and ensure alignment between leadership decisions and execution.

2. Business Performance & MIS:

- Own the operating dashboard by consolidating key performance indicators (KPIs), MIS, and business updates across functions.

- Monitor business performance, identify deviations from targets, and proactively flag risks and variances to the COO.

- Develop actionable insights to support data-driven decision-making and operational improvements.

3. Decision & Action Management:

- Maintain a centralised decision and action tracker to capture key decisions, responsibilities, timelines, and dependencies.

- Follow up with stakeholders to ensure timely closure of action items and escalate delays or unresolved issues with clear recommendations.

- Drive accountability across teams and ensure critical priorities remain on track.

4. COO Support & Executive Readiness:

- Prepare the COO for key internal and external meetings by consolidating relevant context, attendee profiles, open issues, and decisions required.

- Develop leadership presentations, board materials, business updates, and strategic review documents in collaboration with the COO.

- Ensure meeting outcomes are documented and translated into clear action plans.

5. Stakeholder & Relationship Management:

- Act as a key point of contact between the COO and internal teams, clients, vendors, board members, and business partners.

- Facilitate cross-functional communication, resolve coordination gaps, and ensure timely information flow.

- Build strong working relationships with stakeholders to drive alignment and execution.

6. Cross-functional Program Management:

- Lead and manage strategic and operational initiatives sponsored by the COO, from defining scope and milestones to execution and closure.

- Coordinate with functional owners to track progress, identify dependencies, surface risks, and remove execution bottlenecks.

- Ensure initiatives are delivered within agreed timelines and aligned with business objectives.

7. Business Analysis & Decision Support:

- Develop business cases, financial models, and analytical assessments for operational decisions related to cost optimisation, capacity planning, productivity improvement, and vendor selection.

- Evaluate business performance, identify improvement opportunities, and present data-backed recommendations to the COO.

- Support strategic planning and operational problem-solving through structured analysis.

Required Qualifications & Experience:

- 4 - 8 years of experience in Founder's Office, COO/CEO Office, Strategy & Operations, Business Operations, or Technical Program Management.

- Strong experience in cross-functional project or program management, business reporting, and stakeholder coordination.

- Excellent analytical skills, with the ability to interpret business data and develop actionable insights.

- Proficiency in Excel/Google Sheets and PowerPoint/Google Slides; experience with dashboards and data visualisation tools is an advantage.

- Strong written and verbal communication skills, including experience preparing leadership-level presentations and business reviews.

- Demonstrated ability to manage multiple priorities, work independently, and drive closure in a fast-paced environment.

Preferred Skills:

- Experience working in a startup or high-growth technology organisation.

- Exposure to hardware, EV, mobility, or technology-driven businesses.

- Familiarity with business metrics, operational KPIs, financial modelling, and performance management.

- Experience working directly with senior leadership on strategic initiatives and business-critical decisions.

Ideal Candidate Profile:

The ideal candidate is a structured problem-solver with a strong ownership mindset who can connect strategy with execution. They should be comfortable working with senior stakeholders, analysing complex business problems, driving accountability across teams, and ensuring that the COO's priorities translate into tangible business outcomes.