FM Soft Services

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Job Aim: Facility Manager will be responsible for managing all aspects of the facility management service delivery system in client location; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within facility alliance partner organizations and customer satisfaction. Competencies Communication skills Planning and organizational skills Negotiation skills Problem analysis Decision-making Judgment Client service orientation Adaptability Team work Presentation skills Computer Knowledge Technical knowledge of building services Innovative approach at work Responsibilities Facility Operations: To ensure Facility Maintenance and Upkeep on an ongoing activity              To act as a single point of contact for the designated facility for all FM escalations. Ensure Upkeep Schedule and Execution     as per the schedules Direction of daily/Weekly work at site to the staff  Ensure Cafeteria Management related to hygiene and food safety  Follow Building Inspection Plan        as per the process Govern Daily Walk around and Snag Closures        Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility Ensure Environment, Health and Safety practices              Managing Client/VVIP Visits and Walkthroughs     Managing Govt. Official Visitors       Delivering and adhering to the agreed KPI and SLAs           Ensure Incidents are managed and communicated as per the escalation matrix To Ensure Builders Co-ordination on their deliverables    To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered              Attending to adhoc Requirements and to assist operations manager and Client leads in all F&S related internal audits and business specific external audits          Manage IC Requests within the TAT Ensure Asset Management - Bonded and Non-bonded     Ensure Stores Management Co-ordination with CP Team on Seat Planning        Project Movement (Deals) - Co-ordination Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.      Transport Operations - Co-ordination          /Events - Co-ordination        /Logistics - Co-ordination     Govern Scrap and Waste Management        Conduct R&R Programs         Follow Business Continuity Management process              Ensure BGC for Direct and TPV Staff             Perform Daily/Weekly/Monthly checks        Ensure Drop Ins and Additional Power Loads are handled as per process             Use of Technology Tools and Operations    Co-ordinate - Expansions, Go Lives and Decommissioning              Fact Finding of abnormalities            Conduct Facility Risk Assessment and Mitigation Perform Facility Access Management - Level 2 and Level 3 areas   Operational requirement approvals - Photography, space blocking, Bay decoration etc.            Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.          Facility Reports               Ensure Daily/Weekly/Monthly Reports are sent as per timelines         CRM Dash Boards are sent as per timelines                          Fire Drill Reports are sent as per timelines                             Service Partner - Vendor Management               Ensure Vendor Partner Deliverables              Ensure Monthly Performance Review and Scoring              Ensure Service Partner Induction and Termination as per process                          Compliance     Ensure Building Statutory Compliance        Ensure CLRA is adhered        Ensure coordination on Cafeteria Compliance is adhered                            Finance and Procurement   Ensure Office Services, R&M, Capex and Special Budgets are managed effectively        Ensure Projections are done accurately      Follow up for the Purchase Orders and timely completion of the work      Ensure Governance Score and Work Completion within TAT              Ensure Invoicing is done within the timelines          Ensure Utilities - Projection to Invoicing are done with the timelines         Ensure Petty Cash Management is done accurately Ensure Non-PO Approvals are managed effectively                         Mock Drills               Ensure Fire Drills are conducted as per the calendar         Ensure Wellness Mock Drill are conducted as per the schedule          Ensure CCR Mock Drill are conducted as per the schedule Ensure BCP Mock Drill are conducted as per the schedule               Training & Development               Ensure Direct Staff Training & Development            Ensure TPV Staff On-boarding and Training              Ensure Cafe Staff Training and other vendor partners        Ensure Floor Warden Training prior to Fire Drill       Ensure TPV Fire Safety Training prior to Fire Drill      Connect Programs               Ensure Focus Meetings/Bay Connects are conducted as per the calendar          Ensure Workplace Connects are conducted as per the calendar Participate in Workplace Town Halls and provide quality inputs Ensure Stake Holder Connects (BU,CRM,SDL,WL Etc)      Ensure VOC's and CCP Survey Closures                  Internal Review Programs    Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls  Ensure Monthly Management Reviews are conducted as per schedule Participate in Ops Reviews and provide quality inputs      Provide quality inputs for Quarterly Business Reviews      Provide quality inputs for Half Yearly Business Reviews                 Internal & External Audits    To ensure support to facility management in ISO certifications by training and implementing ISO down the line. Ensure Audit Preparations    Ensure Audit Participation    Ensure Audit Observation are closed and CAPA is done   Management Responsibilities Provide leadership to the facilities management team. Demonstrate leadership & responsiveness and creativity. Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction. Accomplish at least 95% Key Performance Indicators as agreed with Client. Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team. Assist City Manager in developing & implementing the facilities management account plan for the facility. Identify training needs for all subordinates. Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team. Participate and motivate in process improvement initiatives. Participate in CIWG. On time reporting of incidents in the facility. More accountable for any issues/escalation in the facility

Location:

On-site –Kolkata, WB Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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