Field Technical Support

Company Description Zygal is a cloud-native physical security platform that transforms traditional surveillance into intelligent, proactive security operations. Its camera-agnostic design allows seamless integration with a wide range of camera brands and deployment environments, helping organizations improve visibility, ensure SOP compliance, reduce response times, and gain actionable insights from video data without costly hardware replacement. Serving diverse industries worldwide, Zygal provides scalable, flexible solutions tailored to varied operational needs. Key offerings include Zygal Connect for cloud-based video surveillance and centralized monitoring, Zygal Agent for AI-powered command center automation, and Zygal Professional for large enterprises with customized AI and integrations. The company is committed to making security smarter through innovation and advanced technology.
Role Description This is a full-time, on-site Field Technical Support role based in Muzaffarnagar. The Field Technical Support professional will install, configure, and maintain Zygal solutions at customer locations, ensuring proper integration with existing camera systems and network environments. Daily responsibilities include diagnosing and resolving technical issues, performing system health checks, updating configurations, and coordinating with internal engineering teams for complex problems. The role requires direct interaction with customers to understand their challenges, provide clear guidance, conduct user training when needed, and document service activities to maintain accurate records. The individual will also support continuous improvement by reporting recurring issues, suggesting enhancements, and helping ensure high levels of customer satisfaction and system reliability.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network-related issues.
• Candidates should possess solid Analytical Skills to diagnose root causes, interpret system data, and propose effective solutions.
• Candidates should possess Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and build long-term trust.
• Relevant experience in field support, IT infrastructure, or physical security systems (CCTV, VMS, access control) is beneficial.
• Knowledge of basic networking concepts (IP addressing, routing, firewalls) and cloud-based platforms is an advantage.
• Ability to work independently on-site, manage multiple service requests, and maintain accurate technical documentation.
• Strong verbal and written communication skills in English; local language proficiency is a plus.
• Diploma or degree in Engineering, Information Technology, Computer Science, or related field preferred.