Field Service Engineer / Executive

Field Service Engineer / Executive – Support Service

Level: Executive / Mid-Level

Location: Shillong

Reporting To: Assistant Manager / Manager

Experience: 1–3 years in Medical Devices / Biomedical Equipment Service, Fresher can also be considered.

Education: B.E. / B.Tech / Diploma (Biomedical, Electronics, Electrical, or related field)

Role Overview

Responsible for the installation, maintenance, and repair of medical equipment at customer sites. The role requires strong analytical and troubleshooting abilities, a sound understanding of electrical safety, and interpersonal skills to communicate effectively with surgeons, medical staff, and hospital biomedical teams.

Key Responsibilities

• Perform preventive maintenance
• Diagnose hardware and software issues and carry out timely repairs to minimise downtime
• Install, configure, and integrate new medical equipment into the facility's network
• Train doctors, nurses, and technicians on safe and effective equipment operation
• Maintain accurate service logs, preventive maintenance records, KPIs, and KRAs
• Conduct pre- and post-sales product demonstrations at customer sites
• Follow up with clients on service sales — accessories, disposables, AMC, CMC, and repair/exchange orders
• Proper escalation of complex issues as per the escalation matrix.

Skills & Competencies

• Strong troubleshooting and technical problem-solving skills
• Knowledge of medical equipment installation and maintenance
• Customer handling and relationship management skills
• Ability to coordinate internal teams effectively
• Willingness to travel for field service requirements

About VMD: vikasmedical.com