Fashion Consultant - Men's Wear

About Taylor Suite

Taylor Suite is a premium menswear brand specialising in bespoke suits, premium suiting and shirting fabrics, and ready-to-wear menswear.

We aim to deliver a personalised shopping experience by helping customers choose the right fabrics, styles, fits, and designs for their professional, formal, wedding, and special occasions.

We are looking for a confident, well-groomed, and customer-oriented Fashion Consultant who can combine fashion knowledge, personalised styling, and sales skills to deliver an excellent customer experience.

Key Responsibilities

A. Customer Consultation & Personal Styling

• Welcome customers and understand their requirements, preferences, budget, and occasion.
• Recommend suitable suits, shirts, fabrics, colours, patterns, and styling combinations.
• Help customers choose appropriate styles for business meetings, office wear, weddings, celebrations, and formal occasions.
• Provide personalised suggestions on fit, fabric, design, and overall appearance.
• Build long-term relationships with customers through attentive service and styling advice.

B. Sales & Revenue Generation

• Achieve individual and store-level sales targets.
• Convert walk-in enquiries into purchases and confirmed bespoke orders.
• Recommend suitable add-on products such as shirts, trousers, accessories, and complementary outfits.
• Explain product features, fabric quality, craftsmanship, pricing, and customisation options.
• Follow up with prospective customers and customers with pending orders.
• Maintain customer relationships to encourage repeat purchases and referrals.

C. Bespoke Suiting & Shirting

• Understand the customer's requirements for custom-made suits and shirts.
• Assist customers in selecting fabrics, colours, linings, buttons, lapels, and other customisation options.
• Coordinate measurements, design specifications, and order details with the tailoring team.
• Ensure customer preferences and measurements are recorded accurately.
• Track order progress and communicate expected delivery timelines.
• Coordinate fittings, alterations, and final delivery to ensure customer satisfaction.

D. Product Knowledge & Store Presentation

• Develop strong knowledge of fabrics, garment construction, fits, styles, and current menswear trends.
• Maintain product displays, fabric swatches, racks, and merchandise presentation.
• Ensure the store maintains a premium, organised, and welcoming appearance.
• Assist with stock checks, merchandise tagging, and inventory coordination.
• Keep up to date with new collections, fabrics, and styling options.

E. Customer Relationship Management

• Maintain accurate customer profiles, measurements, preferences, and purchase history.
• Follow up with customers regarding trials, fittings, order status, and collections.
• Contact previous customers about relevant new collections and repeat-purchase opportunities.
• Handle customer questions and routine concerns professionally.
• Escalate complaints, fit issues, and delivery concerns to the Store Manager or tailoring team.

F. Billing & Store Operations

• Prepare bills and process payments according to store procedures.
• Maintain accurate sales and order records.
• Coordinate with the Store Manager on daily sales reporting.
• Follow store policies for discounts, returns, alterations, and order cancellations.
• Support stock management and daily opening and closing procedures.