Facility Manager

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Responsibilities

• Develop, implement and manage soft facility management services across the manufacturing plant, offices and associated facilities.
• Ensure all soft services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), statutory requirements and company standards.
• Manage and coordinate all soft services including Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food & Canteen Services, Creche, Gym and Staff Transportation.
• Ensure a clean, safe, hygienic and well-maintained environment across the manufacturing plant, office areas, common areas and external premises.
• Act as the primary point of contact for the client/user departments for all soft service-related matters.
• Plan, coordinate and monitor manpower deployment, attendance, shift rosters, productivity and performance of all soft service teams.
• Manage service partners and contractors, ensuring compliance with contractual requirements, agreed manpower, scope of work, SLAs and KPIs.
• Conduct regular inspections of facilities and services, identify gaps and ensure timely corrective and preventive actions.
• Establish and maintain service standards, checklists, SOPs and work instructions for all soft services.
• Ensure effective coordination between soft service teams and other facility functions including Technical, EHS, Security, Projects, Procurement, HR and Finance.
• Drive initiatives for continuous improvement in service quality, operational efficiency, employee experience and cost optimization.
• Monitor service-related complaints and requests and ensure timely resolution with proper escalation where required.
• Prepare and submit regular MIS, performance reports, manpower reports, incident reports and other management reports as required.
• Ensure proper documentation and maintenance of all service records, inspection reports, attendance records, training records, license's, certificates and statutory documents.
• Ensure compliance with all applicable company policies, statutory requirements, labour laws, health and hygiene standards and client requirements.
• Manage service audits and inspections, identify non-conformities and coordinate closure of observations within agreed timelines.
• Support budget preparation and monitor operating expenditure for all soft services against approved budgets.
• Identify opportunities for cost optimization without compromising service quality, safety, hygiene or employee experience.
• Conduct regular review meetings with service partners and monitor performance against agreed KPIs.
• Manage escalation of service issues and ensure effective communication with stakeholders.

Housekeeping & Hygiene

• Manage housekeeping services across plant areas, offices, common areas, washrooms, cafeteria, recreational areas and external areas.
• Establish and monitor housekeeping standards, cleaning schedules, hygiene protocols and quality inspection systems.
• Ensure adequate manpower, equipment, cleaning materials and consumables are available.
• Conduct regular hygiene and cleanliness audits and ensure timely corrective action.
• Ensure appropriate cleaning practices for a clean room manufacturing environment, including segregation of areas based on hygiene and operational requirements.
• Monitor washroom hygiene, consumables, deep cleaning, periodic cleaning and pest-related issues.

Security Services

• Manage outsourced security services and ensure effective deployment of security personnel across the plant and associated facilities.
• Monitor access control, visitor management, vehicle movement, material movement, gate operations and security protocols.
• Ensure security personnel are properly trained, groomed and deployed as per approved deployment plans.
• Coordinate with the client's security/administration team on security-related matters.
• Ensure security incidents, breaches and observations are reported, investigated and appropriately closed.

Landscaping & External Area Management

• Manage landscaping and horticulture services for the plant, office and external areas.
• Ensure proper maintenance of lawns, plants, trees, gardens and other landscaped areas.
• Monitor irrigation, pruning, fertilization, plantation and seasonal maintenance activities.
• Ensure external areas, roads, pathways, parking areas and common spaces are maintained in a clean and presentable condition.
• Drive water-efficient and sustainable landscaping practices wherever feasible.

Waste Management

• Manage complete waste management operations including collection, segregation, storage, transportation and disposal.
• Ensure appropriate segregation of recyclable, organic, general and other categories of waste as applicable.
• Ensure compliance with applicable environmental and waste management regulations.
• Coordinate with authorized waste collection and disposal agencies.
• Maintain required records, manifests, certificates and other statutory documentation.
• Drive initiatives to reduce waste generation, improve segregation and increase recycling/recovery.

Pest Control

• Manage comprehensive pest control services across the plant, offices, cafeteria, canteen and external areas.
• Ensure preventive pest control schedules are implemented and monitored.
• Review pest activity trends and ensure appropriate corrective measures.
• Ensure use of approved chemicals and safe pest control practices.
• Maintain treatment records, reports and statutory documentation.

Food, Canteen & Cafeteria Management

• Manage outsourced food, canteen and cafeteria operations to ensure quality, hygiene, safety and service standards.
• Monitor food quality, hygiene, menu, pricing, service levels and customer satisfaction.
• Ensure compliance with applicable food safety and hygiene requirements.
• Conduct regular inspections of kitchen, food preparation, storage, serving and dining areas.
• Monitor vendor manpower, equipment, consumables and service performance.
• Coordinate with EHS/Quality teams on food safety, hygiene and statutory requirements.
• Review feedback from employees and drive improvements in food quality and service.

Creche & Gym Management

• Manage operations of the employee creche and gym facilities, ensuring service quality, cleanliness, hygiene, safety and user experience.
• Ensure appropriate staffing, operating schedules, housekeeping and maintenance coordination.
• Ensure applicable license's, certifications, records and statutory requirements are maintained.
• Monitor user feedback and service utilization and recommend improvements.
• Ensure appropriate safety and emergency arrangements are in place.

Staff Transportation

• Manage outsourced staff transportation services including buses, cabs and other employee transportation arrangements.
• Monitor route planning, schedules, vehicle deployment, punctuality and service quality.
• Ensure transport vendors comply with agreed contractual, safety and statutory requirements.
• Monitor driver conduct, vehicle documentation, permits, insurance and fitness requirements.
• Review transportation-related complaints and ensure timely resolution.
• Coordinate with HR and employees on transportation requirements and service improvements.

Quality, Compliance & Customer Service

• Establish service quality standards and monitor performance through regular inspections, audits and KPI reviews.
• Conduct periodic audits of all soft services and ensure closure of observations.
• Develop and maintain SOPs, checklists and service standards for all soft service functions.
• Maintain a strong focus on employee experience, responsiveness and customer satisfaction.
• Ensure all service providers comply with applicable labour laws, statutory requirements and company policies.
• Coordinate with EHS and other relevant functions to ensure that soft service operations comply with site safety and environmental requirements.
• Promote a culture of cleanliness, hygiene, discipline, service excellence and continuous improvement.

Vendor & Contract Management

• Manage all soft service contractors and ensure delivery in accordance with contractual scope.
• Review manpower deployment, attendance, productivity, consumables and service performance.
• Conduct monthly performance reviews with service partners.
• Validate service reports, manpower deployment and performance before certification of invoices.
• Identify service gaps, initiate corrective actions and recommend contractual remedies where required.
• Support procurement and contract renewal activities, including scope definition, manpower assessment and performance evaluation.

Behavioral requirements:

• Shall be self- motivated, self- driven, open-minded and a good team player.
• Willing to accept cultural changes and adapt to the same with least possible time.
• Shall be able to interact and maintain good professional relationships with all relevant cross functional teams.

Development

• Follow a culture of continuous improvement and learning
• Demonstrate a self-directed and high- performance culture as a team player

Job Specifications :

Education / Qualifications, Experience & Skills -

• Graduate in any discipline. A degree/diploma in Facility Management, Business Administration or related discipline is an advantage.
• Professional certification in Facility Management, Hospitality or relevant soft services will be an advantage.
• Experience in manufacturing/industrial facility is mandatory.
• Minimum 14–15 years of total experience, with significant experience in managing integrated soft services.
• Minimum 5 years of experience in managing soft services in a large manufacturing plant, industrial facility, technology campus or similar large-scale facility.
• Proven experience in managing multiple outsourced service partners and large manpower teams.
• Experience in managing Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food/Canteen, Creche, Gym and Staff Transportation.