Facilities Associate

Company Description Dr. Paws is a new-age veterinary healthcare brand reimagining what pet care can feel like for pets and their families. With 5+ clinics across Bengaluru, the team combines advanced veterinary medicine, thoughtful clinic design, and deeply empathetic care to create safe, welcoming spaces. Services span consultations, grooming, diagnostics, surgeries, physiotherapy, imaging, and emergency care, all delivered with clinical excellence and clear communication. The brand is committed to trust-first, compassionate care that feels both highly skilled and genuinely warm. Dr. Paws is building a modern, transparent, and hospitality-driven future for veterinary care in India, one thoughtful interaction at a time.
Role Description The Facilities Associate is a full-time, on-site role based in Bengaluru South, responsible for ensuring that the clinic environment is safe, clean, and well-maintained for pets, pet parents, and team members. On a day-to-day basis, this role oversees facilities operations, including routine inspections of clinic spaces, equipment, and utilities, and coordinates timely maintenance and repair activities. The Facilities Associate supports smooth front-of-house and back-of-house functioning by responding to facility-related issues, managing vendors and service providers, and tracking supplies and basic inventory related to facilities. This role also assists in maintaining hygiene and safety standards, supports minor set-up changes for consultations or procedures, and communicates clearly with the clinic team to minimize disruptions to care. The Facilities Associate contributes to a calm, organized, and welcoming environment that reflects Dr. Paws hospitality-driven approach to veterinary care.
Qualifications

• Candidates should possess skills in Facility Management (FM) and Facilities Operations to oversee day-to-day clinic infrastructure and support smooth operational workflows.
• Candidates should possess strong Communication and Customer Service skills to interact professionally with pet parents, staff, and vendors, and to handle facility-related concerns in a helpful, respectful manner.
• Candidates should possess hands-on Maintenance & Repair skills to perform or coordinate basic repairs, troubleshoot minor facility issues, and ensure timely resolution of technical or structural problems.
• Relevant experience in facilities or operations roles within healthcare, hospitality, or retail environments is beneficial, along with familiarity with safety, hygiene, and compliance standards.
• Ability to work on-site in Bengaluru South, manage multiple tasks, and collaborate with cross-functional teams; basic computer literacy and comfort using digital tools for logging work orders and updates is preferred.
• Secondary education or vocational training in facilities, maintenance, or a related field is an advantage; willingness to learn continuously and adapt to a high-care, pet-centered environment is essential.