Export Service Engineer

Company Description Newtronic Lifecare Equipment Pvt Ltd has been a leading brand in laboratory equipment for nearly 40 years, growing from a small 200 sq. ft. unit in 1980 to a state-of-the-art 60,000 sq. ft. facility in Umergaon, Gujarat. The company operates through specialized departments with strong inter-department synergy and well-defined processes, offering a professional and structured work environment. Newtronic focuses on customer satisfaction through high-quality products, timely delivery, and efficient after-sales service, supported by deep expertise in ICH guidelines, regulatory, and compliance requirements. With service centers across major pharma hubs and states in India and presence in 40 countries, the company provides fast and reliable global support. Continuing to invest in innovation and design excellence, Newtronic delivers cost-effective, sophisticated solutions that meet stringent international audit standards such as US-FDA, MHRA, TGA, and WHO.

Role Description The Export Service Engineer is a full-time, on-site role based in Mumbai, responsible for providing technical service and support for Newtronic equipment supplied to international customers. Day-to-day activities include diagnosing and resolving equipment issues, performing preventive and corrective maintenance, and coordinating field service visits to customer sites. The role involves offering remote and on-site technical support, preparing service reports, and ensuring timely resolution of service requests. The Export Service Engineer collaborates with internal teams and global distributors, supports installation and commissioning, and provides training and guidance to customers on proper operation and upkeep of equipment. The role also includes documentation of service activities, feedback to R&D and product teams, and adherence to relevant regulatory and quality standards.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills for laboratory and related equipment.
• Candidates should possess Field Service experience, including on-site customer support and installation activities.
• Candidates should possess effective Communication skills for interaction with international clients and internal teams.
• Candidates should possess Maintenance & Repair capabilities for electro-mechanical or instrumentation systems.
• Diploma or degree in Engineering (Electrical, Electronics, Instrumentation, or related field) or equivalent technical qualification.
• Experience in pharmaceutical, laboratory equipment, or medical device industry is preferred.
• Ability to travel internationally as required and work in customer environments while following safety and compliance norms.
• Strong documentation skills, basic computer proficiency, and familiarity with quality and regulatory requirements.