Exp Tech Supp Professional

Responsibilities

Core Responsibilities: (Include but not limited to)

• Handle internal and external level customer related issues and concerns
• Capability to fault finding issues filtered by Partner, Hub or internal customers
• Point of escalation for Technical Support Specialist
• Provide required assistance to ensure product readiness for serviceability and reliability
• Provide required assistance in internal Technical Support NPI and User Acceptance Testing
• Support the development of technical documentation and training
• Maintain acceptable call evaluation requirement & KPIs
• Develop FAQs, Technical Tips, and How-To videos on Hardware and Software applications
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Maintain acceptable call evaluation requirement
• Maintain acceptable VOC KPI requirements
  
  

Qualifications

QUALIFICATIONS

• Bachelor's Degree in engineering ie. Electrical/ Electronics / Instrumentation.
• Min 34 years of relevant experience in configurations of FIRE/ SECURITY Products in the field.
• Must have installed and programmed relevant products in at least 10 projects.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL
• Basic understanding of electronics and Fire Detection and Alarm Systems.
• Experience with LAN/WAN network technologies
• A+ and/or Network+ certification
  
  

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.