Executive– Warranty Management (CBS & Fire Fighting Pumps)

Job Description - Handling & resolving complaint for Moviboost (HYPN) & Fire Fighting product group Technical Service support for HYPN system to ASC / field service engineer / Customer for complaint resolution     Booking & Execution of spares for warranty complaints           Support & feedback to PM & PS for product improvement                   Coordination with supplier & internal stakeholder.             Complaint review, warranty claims  settlement, Complaint Monitoring Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting      

Special skills:

1. Handling HYPN, Good Electronics / Electrical background
2. Knowledge of SAP, CRM Software, MS-Office, MS-Excel
3. Knowledge of Hydro Pneumatic Pump Systems, Building Services & Utilities, Fire Fighting Systems
4. Knowledge of PLC, VFD & Different type of Starting methods     

Experience 2 to 5 years of experience in: Diploma/B.E.- Electrical/Electronics Engineering Installation and commissioning of pressure boosting systems Pump maintenance and troubleshooting Variable Frequency Drives (VFDs) Control panels and electrical systems Customer service and site support