Executive – Supply Chain

Roles and Responsibilities:

SAP SD – End User Ownership

• Act as a power user and functional expert for SAP SD covering key Order-to-Cash processes, including order creation, order changes, pricing, delivery coordination, billing triggers, and status tracking.
• Execute and validate SD transactions such as sales orders, order blocks, delivery blocks, billing blocks, returns, cancellations, and free-of-charge orders.
• Ensure pricing accuracy, condition records, rebates, and contract compliance within SAP SD.
• Perform root-cause analysis for SD-related errors and inconsistencies and work with IT for permanent fixes.

EDI Operations & Exception Management

• Monitor, analyse, and manage EDI transactions (e.g. orders, acknowledgements, invoices, ASNs) to ensure successful end-to-end processing.
• Identify and resolve EDI failures related to master data, pricing, quantities, scheduling, or partner setup.
• Act as the first-level functional owner for EDI exception queues, coordinating with customers, 3PLs, and IT teams.

Data Quality & Governance

• Own master data and transactional data accuracy impacting SD and EDI processes (customer master, material master, pricing, routes, partner functions, etc.).
• Support data governance initiatives by ensuring adherence to SOPs, controls, and audit requirements.
• Identify recurring data issues and partner with data governance or IT teams for long-term resolution.

Stakeholder Collaboration & Knowledge Enablement

• Act as a bridge between business users and IT, providing functional clarity on SD and EDI processes.
• Collaborate closely with Global / North America Supply Chain stakeholders on issue resolution and process alignment.
• Create and maintain SOPs, work instructions, and training material for SAP SD and EDI processes.
• Guide and support junior team members, helping build functional depth within the team.

Experience Requirements:

Must-Haves:

1. Bachelor’s degree in Supply Chain, Business, or related field.
2. 3-5 years of experience in order management or supply chain operations with global exposure.

3.       Strong working knowledge of Order-to-Cash processes and their integration with logistics and billing.

4.       Practical experience in EDI monitoring, exception handling, and partner coordination.

5.       Strong understanding of supply chain execution concepts (order fulfilment, logistics, inventory, service levels).

6.       High attention to detail with a strong data and control mindset.

Good to Have:

1. Experience in FMCG, manufacturing, or large-scale supply chain environments.
2. Familiarity with automation tools (Power Automate, Winshuttle) and BI reporting (Power BI).

Organizational Relationships:

Reports to Depute Manager – Supply Chain

• Regular interactions with North America & Global Supply Chain teams.
• Frequent interaction with internal stakeholders including Supply Chain Leadership teams.
• Stakeholder Collaboration & Knowledge Enablement
• Act as a bridge between business users and IT, providing functional clarity on SD and EDI processes.
• Collaborate closely with Global / North America Supply Chain stakeholders on issue resolution and process alignment.
• Create and maintain SOPs, work instructions, and training material for SAP SD and EDI processes.
• Guide and support junior team members, helping build functional depth within the team.