Executive - Digital Business Unit

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion. Fuel your future with us, find your wings, and S. O. A. R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth. Position Overview Position Title Sr Ex/AM Department Digital Business Unit Level/ Band Role Summary : Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights. Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement

Reports To

Manager/Senior Manager

Supervises

NA

Job Dimensions

Geographic Area Covered

Mumbai Thane ( Job Location : - Thane HO Turbhe ) Stakeholders Internal Call Center-Internal , BIU Analytics , UW Team, Medical Management Team, IT , Other stakeholders if any Stakeholders External Call Center Vendors Other Partners Key Result Areas Reporting Understand end to end business flow of Websales channel Regular stock taking of submitted policies Identify various reason causing delay in issuances @ call center level @ TALIC Level. Coordinate with NBT Team to clear policies from NBT Bucket Coordinate with Medical Management Team to align medicals of customers @ preferred location Coordinate with UW Team to clear NB Queries Liaison between outsourced calling unit internal TALIC Dept. to clear pendancies Circulate updated MIS as per requirement Timely update to team on TELE MER Guidelines , Medicals Guidelines , NBT Checklist to sure 80% FTR Frequent visit to call center to drive education series on above matters Skills Required Technical Insurance, Life insurance, Telesales Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Essential

Desired

Qualification

Graduate

Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )

Experience

2-7 years of experience in life insurance 1-2 years of experience issuance management processes Online life insurance business management will be added advantage.