Executive - Charity Cell

Position: Executive Charity Cell

The Executive Charity Cell serves as a vital bridge between underprivileged oncology patients, funding bodies/NGOs, donors, and internal hospital finance teams. This role is responsible for conducting patient socio-economic assessments, securing external funding/grants, processing discounts, and managing donor correspondence and receipts.

Key Roles & Responsibilities

1. Patient Counseling & Financial Support (Patient-Related):

• Financial Counseling & Assessment: Counsel patients on financial options and assess their socio-economic status to determine eligibility for financial assistance, concessions, or NGO funding.
• Consultant & NGO Coordination: Collect necessary medical dossiers and documentation from treating Consultants to apply for financial assistance from various NGOs/trusts.
• Application Processing: Prepare, submit, and track formal funding applications on behalf of patients across all partner NGOs and funding organizations.
• HIS Discounting & Documentation: Capture and log approved patient discounts and concessions within the Hospital Information System (HIS).
• Fund Tracking & Utilization: Maintain tracking records of allocated funds received from NGOs for specific patients, ensuring proper utilization of grant amounts.
• Billing & Account Reconciliation: Submit finalized hospital bills and utilization statements to funding NGOs while keeping the internal Accounts Department in the loop regarding outstanding balances and inflows.

2. Donor Management & Database Maintenance:

• Donor Communication: Communicate with individual and corporate donors regarding contributions, updates, and impact reports.
• Receipt Generation & Dispatch: Generate official donation receipts for donors and update the central donor database systematically.
• Donor Acknowledgments: Draft and dispatch personalized thank-you letters and acknowledgment cards to donors.
• Database Management: Maintain and update donor contact lists, contribution records, and database metrics using MS Excel and database software.

Preferred Candidate Profile

• Education: Bachelors degree in Social Work (BSW), Healthcare Administration, Public Health, Commerce, or any relevant Graduate degree.
• Experience: 1 to 3 years of experience in hospital social work, patient financial counseling, NGO liaison, or donor operations within a hospital or non-profit organization.
• Technical Skills: Basic to intermediate knowledge of MS Excel, database management, and Hospital Information Systems (HIS).
• Soft Skills: High empathy, active listening, strong negotiation skills, meticulous record-keeping, and good written and verbal communication.