Executive Assistant

About Us: Tata Semiconductor Assembly and Test (TSAT), part of Tata Electronics, is the first commercial OSAT in India. We are seeking a highly organized and proactive Personal Assistant in managing daily operations and ensuring smooth workflow.

Key Responsibilities:

• Administrative Support: Manage the calendar, schedule meetings, and coordinate travel arrangements.
• Communication: Handle correspondence, including emails, phone calls, and other communications.
• Meeting Preparation: Prepare agendas, take minutes, and follow up on action items from meetings.
• Project Management: Assist in the planning and execution of special projects and initiatives.
• Research: Conduct research and provide reports on various topics as requested.
• Confidentiality: Maintain the highest level of confidentiality and discretion in handling sensitive information.
• Personal Tasks: Assist with personal errands and tasks as needed.
• Customer Support: Provide exceptional customer service through various channels (in person, phone, email, chat) by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• On-Site Visit Scheduling: Coordinate and schedule on-site visits for customers, ensuring all logistics are handled efficiently.
• Site Visit Management: Oversee the management of on-site visits, including preparation, execution, and follow-up to ensure a positive customer experience.
• Customer Touchpoints Management: Manage and optimize customer touchpoints throughout their journey to ensure consistent and high-quality interactions – both in the sales pipeline and physical interactions when they visit us.
• Meeting management: Ensure minutes are recorded, and we answer queries and requests from customers.
• Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement. Implement strategies to enhance the overall customer experience.
• Problem Resolution: Handle customer complaints and issues promptly and effectively, ensuring a positive resolution and maintaining customer trust.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers.
• Collaboration: Work closely with other departments (e.g., Sales, Manufacturing, Product Development) to ensure a seamless customer experience.
• Reporting: Generate and analyze reports on customer service metrics and present findings to management.

Skills:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Familiarity in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• High level of empathy and customer-centric mindset.
• Experience in scheduling and managing on-site visits.
• Ability to manage multiple customer touchpoints effectively.