Excellent opportunity For Training Operation in SGS

To ensure the accurate, timely, and efficient execution of training operations, with primary responsibility for certificate issuance, learner lifecycle management, training attendance validation, and administration of internal operational systems.

The role requires a strong zero-defect mindset, attention to detail, process discipline, and ownership of deliverables within defined Turnaround Times (TATs). The incumbent will ensure that training records, attendance, course completion status, and certificates are accurate, complete, and compliant with the applicable scheme requirements and internal procedures.

2. Key Responsibilities

A. Certification Management & Quality Control

• Generate and issue training certificates within the defined TAT for various training schemes and courses.
• Verify learner details, attendance, course completion status, assessment results (where applicable), and other mandatory information before certificate generation.
• Ensure that certificates comply with the applicable scheme requirements, prescribed formats, and internal procedures.
• Conduct appropriate quality checks before releasing certificates to prevent errors, omissions, and incorrect issuance.
• Ensure certificates are shared with learners only after verifying the applicable payment and course completion requirements.
• Maintain accurate certificate issuance records and ensure traceability of all certificates issued.
• Promptly identify, report, and resolve discrepancies before certificate release.

B. Training Attendance & Learner Lifecycle Management

• Monitor daily attendance for all scheduled training programmes and ensure attendance records are complete.
• Validate attendance sheets and participant details against enrolment records and applicable scheme requirements.
• Follow up with trainers and relevant stakeholders for missing, incomplete, or inconsistent attendance records.
• Update learner records and mark course completions in the iLearn LMS after verifying the required documentation and completion criteria.
• Ensure the learner journey, from enrolment and attendance tracking to course completion and certificate issuance, is completed accurately and within the defined timelines.

C. Trainer Coordination & Course Documentation

• Coordinate with trainers to ensure timely submission of course packs and mandatory post-training documentation.
• Track outstanding submissions and follow up with trainers until all required documents are received.
• Verify submitted documentation for completeness and escalate discrepancies or missing information.
• Maintain organised and retrievable records of attendance, course packs, assessment records, and other applicable training documents.
• Ensure training documentation is maintained in accordance with internal procedures and relevant scheme requirements.

D. Internal Software & System Administration

• Manage operational activities in iProc, including the creation of vendor purchase orders (POs) based on approved requirements.
• Manage the relevant learner lifecycle activities in the iLearn LMS, including enrolment-related records, attendance/completion updates, and other assigned administrative activities.
• Ensure accurate and timely data entry across operational systems.
• Identify system-related issues, coordinate with relevant stakeholders for resolution, and escalate recurring problems.
• Maintain data integrity and ensure that system records are consistent with the supporting documentation.

E. Operational Excellence & Stakeholder Coordination

• Maintain trackers for certificate issuance, pending documentation, course completions, and other operational deliverables.
• Monitor pending activities and take proactive action to ensure adherence to defined TATs.
• Coordinate with trainers, sales, finance, and other internal stakeholders to resolve operational dependencies.
• Escalate exceptions, missing information, payment discrepancies, and potential delays promptly.
• Identify recurring errors and recommend process improvements to reduce rework and improve operational efficiency.
• Maintain confidentiality and integrity of learner information, training records, and business data.