BENGALURU · FULLTIME
EUC Lead
Capgemini
Bengaluru · onsite · Posted 11d ago
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Section · 01
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead and manage End-User Computing services including desktop, laptop, mobile device, and workstation lifecycle management.
- Drive Service Desk operations, ensuring high user satisfaction, SLA adherence, and efficient incident resolution.
- Oversee cloud platforms (AWS, Azure, GCP), including cloud operations, migration initiatives, optimization, and governance.
- Strengthen cybersecurity operations through vulnerability management, risk mitigation, compliance, and incident response.
Your Profile
- 10+ years of experience in IT Operations with expertise across EUC, Service Desk, Cloud Technologies, and Cybersecurity.
- Strong leadership experience managing cross-functional teams with a focus on service delivery, customer satisfaction, and operational excellence.
- Hands-on knowledge of Microsoft Endpoint Manager, Citrix, VMware, ServiceNow, AWS, Azure, GCP, and cybersecurity tools/frameworks.
- Strong understanding of ITIL processes including Incident, Problem, Change, and Service Request Management.
- Experience in cloud infrastructure management, cloud migration, hybrid environments, cost optimization, and vendor management.
- Good understanding of cybersecurity frameworks such as NIST and ISO 27001, including risk assessments, vulnerability management, and incident response.
What will you love working at Capgemini
- Lead large-scale IT operations across End-User Computing, Service Desk, Cloud, and Cybersecurity domains for global enterprise clients.
- Drive digital transformation initiatives leveraging cloud technologies, automation, and modern workplace solutions.
- Work with cutting-edge technologies including AWS, Azure, GCP, ServiceNow, Citrix, VMware, and enterprise security platforms.
- Partner with business leaders and global stakeholders to deliver strategic IT initiatives and measurable business value.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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Section · 02
Skills
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
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3.6
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2.8
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3.8
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