Employee Relations Manager

Key Responsibilities

1. Strategic Business Partnership

• Partner with DC Heads, BPHRs, Unit HRs, and business leaders on people strategy and organizational effectiveness.
• Act as a trusted advisor on employee sentiment, organizational climate, and workforce risks.
• Influence culture, engagement, and talent initiatives aligned with business priorities.
• Facilitate leadership decision-making on complex employee matters.
• Represent Employee Relations in strategic DC governance forums.

2. Employee Experience & Culture

• Drive employee engagement, inclusion, recognition, and culture-building initiatives.
• Lead leadership connects, employee forums, and developmental programs.
• Foster a workplace culture built on respect, inclusion, dignity, and psychological safety.
• Support employee assimilation, retention, and belonging initiatives.
• Champion Infosys Culture & Values across the Development Center.

3. Wellness, Safety & Employee Care

• Lead initiatives related to employee well-being, mental health, and workplace safety.
• Serve as a key support partner during employee emergencies and critical situations.
• Promote psychological safety and a caring workplace environment.
• Partner with internal stakeholders on wellness programs and employee support mechanisms.
• Strengthen awareness of available employee assistance and support resources.

4. Governance, Risk & Compliance

• Govern adherence to organizational policies, Code of Conduct, and ethical standards.
• Drive audit readiness through robust documentation, reporting, and case governance.
• Monitor people risks, workplace trends, and compliance gaps.
• Lead periodic reviews, audits, and governance assessments.
• Provide insights and recommendations to proactively mitigate organizational risk.

5. Employee Relations & Workplace Resolution

• Manage employee grievances, workplace concerns, and escalations.
• Govern employee listening and resolution channels such as HEAR and other resolution forums.
• Facilitate fair, timely, and objective resolution of employee concerns.
• Build trust through transparent and consistent employee relations practices.
• Ensure confidentiality, neutrality, and procedural fairness in all interventions.

6. Workplace Investigations

• Conduct and oversee investigations relating to misconduct, harassment, ethics, and compliance concerns.
• Partner with HR, Legal, Compliance, and business leaders on sensitive matters.
• Recommend corrective and preventive actions based on findings.
• Ensure investigations are evidence-based, objective, and defensible.
• Prepare audit-ready reports and closure documentation.

7. Talent Assurance & Compliance

• Drive adherence to Infosys Culture & Values, Employee Handbook, and Code of Conduct.
• Manage disciplinary matters related to conduct, information security, privacy, performance, and policy violations.
• Advise leaders on appropriate disciplinary and corrective actions.
• Support workforce risk management and performance governance.
• Identify emerging concerns and implement preventive interventions.

Key Deliverables

• Strategic HR advisory to DC and business leadership
• Employee experience, culture and inclusion interventions
• Wellness, care and employee support initiatives
• Governance dashboards, risk reviews and audit-ready documentation
• Fair and timely resolution of employee concerns
• Quality workplace investigations and defensible closure documentation
• Compliance with policies, Code of Conduct and values expectations