education counsellor

Key Responsibilities

Lead Conversion & Inside Sales

• Handle qualified leads generated through digital marketing and other acquisition channels.
• Connect with working professionals and career aspirants through calls, WhatsApp, and email.
• Understand the prospect's educational background, work experience, career goals, and upskilling requirements.
• Recommend suitable programs based on the prospect's career objectives and profile.
• Conduct effective sales pitches and program presentations.
• Convert qualified leads into paid enrollments.
• Consistently achieve daily, weekly, and monthly sales targets.

Career & Program Consultation

• Explain program curriculum, structure, duration, fees, schedules, certifications, and career-related benefits.
• Help working professionals understand how GenAI and Agentic AI programs can support their career growth and skill development.
• Understand the prospect's current role, skills, experience, and career aspirations.
• Recommend relevant learning solutions based on individual requirements.
• Build trust and maintain strong professional relationships with prospects throughout the decision-making process.

Follow-ups & Objection Handling

• Maintain regular and structured follow-ups with prospective learners.
• Handle objections related to pricing, program selection, timing, competition, career outcomes, and decision-making.
• Use effective persuasion and negotiation techniques to move prospects through the sales funnel.
• Create urgency and drive timely enrollment decisions while maintaining a positive prospect experience.
• Re-engage inactive and high-potential leads through systematic follow-ups.

CRM & Pipeline Management

• Maintain accurate lead and prospect information in the CRM.
• Update lead stages, follow-up activities, conversations, and enrollment status.
• Manage the sales pipeline and prioritize high-intent prospects.
• Ensure that no qualified lead is missed due to delayed or inconsistent follow-up.
• Track individual performance against daily, weekly, and monthly sales targets.
• Maintain accurate sales reports and follow-up records.

Admissions & Onboarding

• Guide professionals through documentation, payment, and enrollment procedures.
• Coordinate with internal teams to ensure a smooth enrollment and onboarding process.
• Maintain a positive prospect experience from the first interaction through enrollment.
• Ensure timely communication and handover to the relevant internal teams after conversion.