Ecommerce Manager

The candidate will have responsibilities across the following functions:

Marketplace and Website Management:

• Manage Badili's online presence across major UK and European platforms such as Amazon UK/EU, eBay, Shopify, Back Market, and other relevant regional marketplaces.
• Manage product listings, catalogues, product descriptions, images, specifications, pricing, promotions, and availability.
• Optimise listings to improve search visibility, conversion rates, sales, and customer engagement.
• Ensure product content is accurate, consistent, and aligned with Badili's brand positioning and refurbished device quality standards.
• Identify and onboard relevant new marketplaces and online sales channels across the UK and Europe.

Sales Growth and Performance:

• Develop and execute market-specific e-commerce strategies for the UK and European markets.
• Own online revenue and sales targets across marketplaces and the website.
• Monitor daily/weekly performance including revenue, units sold, conversion rate, traffic, average selling price, marketplace fees, advertising spend, ROI, and profitability.
• Identify growth opportunities by product, category, marketplace, country, and customer segment.

Pricing, Margin and Inventory Management:

• Develop competitive pricing strategies based on market prices, competitor activity, device condition, storage capacity, grade, demand, and inventory levels.
• Work closely with supply chain, procurement, refurbishment, and finance teams to ensure appropriate stock availability.
• Manage stock allocation and replenishment across marketplaces and countries.
• Monitor ageing inventory and develop strategies to improve inventory turnover.
• Ensure pricing decisions balance sales growth, inventory velocity, and gross margin.

Marketplace Advertising and Promotions:

• Manage and optimise marketplace advertising campaigns, particularly on platforms such as Amazon and eBay.
• Plan promotional campaigns, discounts, vouchers, sponsored listings, and seasonal offers.
• Continuously optimise campaigns based on performance data.

Customer Experience and Marketplace Ratings:

• Monitor customer feedback, ratings, reviews, returns, cancellations, and complaints across marketplaces.
• Work with internal operations and refurbishment teams to identify recurring product or customer-service issues.
• Develop initiatives to improve ratings, customer satisfaction, repeat purchases, and overall marketplace health.
• Ensure marketplace customer service and fulfilment SLAs are consistently met.

UK and European Market Management:

• Track consumer behaviour, competitor pricing, market trends, and demand across the UK and key European markets.
• Understand differences in customer preferences, pricing, currencies, VAT, delivery expectations, and marketplace requirements across European countries.
• Ensure e-commerce operations comply with applicable marketplace policies and relevant UK/EU consumer and e-commerce requirements.
• Work with logistics and fulfilment partners to maintain efficient delivery and returns processes.

Data, Analytics and Reporting:

• Build and maintain regular e-commerce performance dashboards and reports.
• Analyse sales, profitability, conversion, inventory, customer behaviour, advertising, returns, and marketplace performance.
• Provide actionable insights and recommendations to management.
• Use data to identify underperforming products, pricing opportunities, high-demand SKUs, and areas for operational improvement.

Requirements:

• Bachelor's or Master's degree in Marketing, Business, E-Commerce, Retail Management, or a related field.
• 4+ years of hands-on e-commerce experience, preferably in consumer electronics, smartphones, refurbished devices, recommerce, or online retail.
• Proven experience managing UK and European e-commerce marketplaces.
• Hands-on experience with platforms such as Amazon Seller/Vendor Central, eBay, Shopify, Back Market, or similar marketplaces.
• Strong understanding of UK and European online consumer behaviour and e-commerce trends.
• Experience managing product catalogues, pricing, inventory, promotions, marketplace advertising, and online sales performance.
• Strong analytical and commercial mindset with the ability to work with sales, margin, inventory, and marketplace data.
• Experience working with cross-functional teams including supply chain, finance, logistics, refurbishment/operations, and customer service.
• Strong communication, ownership, problem-solving, and execution skills.