Duty manager (Gurugram)

Company Description Bloom is a next-generation Indian travel and hospitality brand founded by professionals from marketing, technology, travel, retail, and academia. The company uses proprietary cloud-based hotel technology to deliver a consistent, reliable, and affordable accommodation experience. Since launching its first Bloomrooms hotel prototype in 2012, Bloom has disrupted traditional global hotel chains in India and earned recognition as one of the country's most loved consumer travel brands. It is a compelling option for hotel owners seeking an innovative, tech-driven concept. Bloom's long-term vision is to become a 100,000-room platform serving over 300 million annual travelers in India with a modern, guest-centric experience.
Role Description The Duty Manager role at Bloom in Gurugram is a full-time, on-site position responsible for overseeing daily hotel operations and ensuring a seamless guest experience. This role includes supervising front office activities, coordinating with housekeeping and maintenance teams, and handling guest check-ins, check-outs, and escalations. The Duty Manager monitors service standards, resolves operational issues in real time, and supports staff scheduling and shift management. The role also involves maintaining property safety and compliance, managing cash and billing procedures, and preparing basic reports on occupancy, guest feedback, and operational performance. Collaboration with the broader management team to implement brand initiatives and improve processes is a key part of the position.
Qualifications

• Experience in hotel operations or hospitality management, including front office supervision and guest services.
• Strong customer service and communication skills, with the ability to handle guest concerns and resolve issues promptly.
• Team leadership capabilities, including staff coordination, shift management, and mentoring of junior team members.
• Operational and administrative skills, such as handling reservations, billing, cash management, and basic reporting.
• Organizational and problem-solving skills, with attention to detail and the ability to manage multiple tasks under pressure.
• Comfort with using hotel management systems and basic digital tools; openness to working with technology-driven processes.
• Prior experience in a branded or tech-enabled hotel environment is an advantage.
• Relevant education in hospitality, hotel management, business, or a related field is preferred.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.