Director, Technology Operations CX

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center

Full time

J0108262

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a strategic and experienced Director, Revenue Operations Technology to join our Customer Excellence (CX) team.

In this role, you will be responsible for leading the strategy, governance, and operational execution of enterprise Order-to-Cash (O2C) and Customer Care technology platforms across global operations. Serving as the primary business owner for revenue-generating IT systems, you will optimize end-to-end financial workflows, accelerate cash flow, and ensure seamless system integration to drive measurable operational excellence.

You will lead a high-performing global team of US and India-based managers and technical contributors within the North America Customer Excellence Delivery organization.

What You'll Do

In this role, you will:

• Drive Platform Strategy & System Governance: Serve as the primary business owner for enterprise Revenue IT applications—including Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius—ensuring system stability, data integrity, compliance, and audit readiness across global operations.
• Execute Technology Roadmaps & Automate Workflows: Partner closely with Finance, IT, Operations, and Sales leadership to design and deploy end-to-end Order-to-Cash technology roadmaps, resolve complex billing bottlenecks, and implement continuous process improvements.
• Lead Global Teams & System Integrations: Direct system integration strategies, User Acceptance Testing (UAT), and enterprise change management while coaching a multi-location onshore/offshore delivery team to optimize platform health and cost efficiency.
  
  

What You'll Bring

The ideal candidate will have:

• 15+ years of experience combining Revenue or Customer Care Operations with Enterprise Financial Systems and Order-to-Cash technology management.
• Strong knowledge of enterprise revenue platforms, specifically acting as a business owner for Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius.
• Proven ability in leading global cross-functional teams, driving large-scale system consolidations, executing change management, and delivering executive-level strategic proposals.
• Bachelor's degree in Information Systems, Business Administration, Finance, or a related field (Master's degree preferred).
  
  

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0108262