Director of Admissions

Job Title: Director of Admissions

Location: Bangalore

Employment Type: Full-Time

Total Experience: 10+ Years

Job Overview

We are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.

This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

Key Responsibilities

• Lead and manage the complete Admissions function with end-to-end ownership.
• Own admissions revenue, conversion rates, productivity, and overall business performance.
• Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
• Build, manage, and scale high-performing admissions and counselling teams.
• Develop strategies to consistently achieve and exceed revenue and admissions targets.
• Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
• Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
• Identify customer objections and decision-making patterns and develop strategies to improve conversion.
• Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
• Establish effective daily, weekly, and monthly performance review systems.
• Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
• Develop future leaders and create a strong leadership pipeline within the admissions function.
• Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
• Manage remote and geographically distributed teams, where applicable.
• Identify underperforming teams and implement structured improvement plans.
• Use data, analytics, and business insights to make strategic decisions.
• Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
• Ensure effective lead management and minimize lead leakage and revenue loss.
• Build a culture of accountability, ownership, learning, and high performance.
• Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
• Balance aggressive business goals with customer trust, quality, and long-term brand reputation.

Requirements

• 10+ years of total professional experience is required.
• Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
• Strong experience managing large sales/admissions teams.
• Proven track record of achieving ambitious revenue and conversion targets.
• Experience managing Managers, Team Leaders, Counsellors, and large teams.
• Strong understanding of the complete admissions/sales funnel.
• Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.
• Experience building and implementing scalable sales/admissions processes and systems.
• Strong data analysis and performance management capabilities.
• Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.
• Strong coaching and mentoring capabilities.
• Experience in managing and improving underperforming teams.
• Experience managing remote or geographically distributed teams is preferred.
• Excellent communication, negotiation, leadership, and stakeholder management skills.
• Strong business acumen with a results-oriented approach.
• Ability to take complete ownership of business outcomes.