Director, Global Product Integrity & Performance

Key Responsibilities:

• Establish and govern global product performance standards, testing protocols, and product integrity requirements across brands, categories, and markets.
• Serve as the steward of product performance standards, compliance reporting, and supporting systems that enable enterprise-wide quality governance.
• Provide quality and product integrity leadership to support business growth, market expansion, product innovation, and evolving consumer demands.
• Protect consumer trust and brand reputation by ensuring effective management of product quality issues, market complaints, product failures, and emerging quality risks.
• Lead the global market quality complaint and escalation framework, ensuring timely investigation, resolution, and prevention of recurring quality issues.
• Lead product quality and product integrity risk assessment, root cause analysis, and mitigation activities, providing fact-based recommendations to senior leadership during significant quality or compliance events.
• Lead global regulatory, labeling, testing, and compliance governance, translating regulatory changes into business requirements and ensuring effective implementation across the supply chain.
• Govern global laboratories, certification programs, compliance systems, and related service providers to ensure consistency, reliability, and data integrity.
• Drive vendor accountability and continuous improvement through global distribution center audit, quality monitoring, and performance management programs.
• Ensure vendors, laboratories, auditors, and third-party service providers operate against common global standards and performance expectations.
• Enable effective business decision-making through quality data, reporting tools, performance metrics, and actionable insights, while identifying opportunities to improve product performance and operational effectiveness.
• Partner with Product Development, Merchandising, Design, Sourcing, and Quality teams to embed quality requirements throughout product innovation, commercialization, and market readiness activities.
• Lead and develop a globally dispersed network of quality professionals, auditors, laboratories, and service providers to ensure consistent execution of quality standards worldwide.
• Build organizational capability through training, calibration, coaching, and continuous improvement initiatives, promoting a culture of quality, accountability, and data-driven decision-making across the enterprise.

Education:

• Bachelor's degree preferred or technical diploma with relevant experience acceptable

Experience:

• 18+ years of experience in the apparel industry, with expertise in quality, product development, or manufacturing and prior supervisory responsibilities.

Specialized Knowledge/Technical Skills:

• Understanding of textile & apparel manufacturing & finishing processes, including garment construction
• Understanding of apparel standards & evaluation procedures including textile testing, regulatory requirements & garment inspection
• Understanding of distribution center procedures, inventory management & purchase order systems
• Understanding of quality management and statistical quality control concepts and practices, including root cause analysis and preventative action plans
• Proficiency with MS Office software, PLM and database tools

Decision Making, Problem-Solving and Analysis:

• Situational analysis skills to assess severity of an issue and immediacy of next steps with internal & external business partners, including senior management
• Ability to manage subjective requirements through understanding of merchandising requirements, market acceptability and technical capabilities
• Ability to influence business partners with data-driven summaries of results and potential outcomes
• Strong negotiation & influencing skills
• Demonstrated ability to conduct root cause analyses and/or similar problem-solving tools

Interpersonal Skills / Communication Skills:

• Clear & concise written and verbal communication in a global environment
• Thorough understanding of organizational responsibilities and ability to build effective relationships

Leadership:

• Work independently and as part of a decentralized global team
• Lead & manage a geographically dispersed team of product auditors
• Coach & manage local & globally located team members
• Manage multiple priorities