Director - Client Value - SaaS

About the Role:

We are looking for a strategic and commercially minded Director Client Value to lead enterprise client value strategy, customer retention and expansion across a global portfolio.

This is a senior leadership role responsible for building a scalable Client Value / Post-Sales strategy, strengthening executive relationships with strategic customers, and ensuring customers realize measurable business outcomes from enterprise SaaS solutions.

The ideal candidate will bring a combination of top-tier management consulting pedigree, enterprise SaaS leadership, strong US-market exposure and exceptional executive presence.

Key Responsibilities:

Client Value Strategy:

- Define and lead the Client Value strategy across strategic enterprise accounts.

- Establish frameworks to measure and communicate customer value, ROI and business impact.

- Partner with senior customer executives to align SaaS adoption with broader business transformation priorities.

- Develop scalable methodologies, playbooks and operating models for value realization.

- Drive a culture of outcome-based customer engagement across the organization.

Strategic Enterprise Relationships:

- Personally own and influence the most strategic enterprise customer relationships.

- Build trusted relationships with CXOs, business heads and senior decision-makers across global organizations.

- Lead executive-level value conversations, strategic reviews and complex customer engagements.

- Act as a senior escalation point for critical accounts and strategic customer situations.

Retention & Expansion:

- Drive portfolio-level GRR, NRR, renewal and expansion outcomes.

- Build strategies to reduce churn and increase product adoption across enterprise customers.

- Identify whitespace opportunities across business units, functions and geographies.

- Ensure expansion is driven by demonstrated customer value and business outcomes rather than transactional selling.

- Partner closely with Sales to convert customer value realization into sustainable account growth.

Leadership & Organization Building:

- Lead and develop a high-performing Client Value / Client Partner organization.

- Build organizational structure, talent strategy, hiring plans and career architecture.

- Coach senior Client Partners and managers on executive engagement and strategic account leadership.

- Establish performance metrics, governance mechanisms and operating cadence.

- Build scalable processes that can support a rapidly growing global SaaS business.

Ideal Candidate Profile:

- 12-18 years of experience with significant leadership experience across management consulting, enterprise SaaS, value consulting, customer success or post-sales strategy.

- Strong preference for MBB / Tier-1 consulting pedigree or equivalent high-quality strategy consulting experience.

- Proven leadership experience in a B2B enterprise SaaS / technology company.

- Strong experience managing US / North American enterprise customers and/or global strategic accounts.

- Demonstrated ownership of large enterprise portfolios and complex, multi-stakeholder relationships.

- Proven track record of improving retention, NRR/GRR, product adoption, value realization and expansion.

- Experience building and leading large, high-performing client-facing teams.

- Strong executive presence and ability to influence CXO / C-suite stakeholders.

- Demonstrated ability to operate at both strategic and operating levels.

- Strong commercial acumen with an outcome-oriented approach to customer growth.

- MBA / advanced degree from a top-tier institution preferred.