Director, APAC HR Shared Services

The Director, APAC HR Shared Services leads the delivery and transformation of HR shared services across the Asia-Pacific region. This role is responsible for ensuring a high-quality employee experience through operational excellence, service delivery, process improvement, and team leadership across multiple Global Service Centers.

As a key member of the global HR Shared Services organization, the Director will drive service consistency, operational efficiency, and the adoption of technology and AI-enabled solutions to create a scalable, modern HR service model. The role partners closely with HR Business Partners, Centers of Excellence, and country HR teams to deliver reliable, compliant, and employee-focused services across the region.

Key Responsibilities:

• Lead HR Shared Services delivery across APAC, including HR Direct, Data Management, Talent Acquisition Operations, Learning Operations, and in-country HR support.
• Drive operational excellence through service management, process standardization, continuous improvement, and performance metrics.
• Lead and develop a geographically dispersed team while building organizational capability and bench strength.
• Champion AI-enabled and self-service solutions that improve the employee experience and increase operational efficiency.
• Identify opportunities to automate, simplify, and scale HR processes across the organization.
• Partner with HR and business stakeholders to ensure effective service delivery and governance across the region.
• Contribute to global HR Shared Services strategy, standards, and transformation initiatives.

Required Qualifications:

• Significant experience leading HR Shared Services, HR Operations, or a related function in a complex, global environment, including experience leading multi-country teams and organizational transformation.
• Proven people leadership of sizeable teams, including leading managers and operating across multiple locations and cultures.
• Strong track record in service management, including process improvement, controls, and data-driven performance management.
• Experience leading organizational change, operating model evolution, and service transformation initiatives.
• Excellent stakeholder management skills with the ability to influence and partner effectively across senior HR and business leaders.
• Working knowledge of Workday.
• Working knowledge of contact-center and case-management platforms.

Preferred:

• Experience within APAC, including India and China.
• Experience implementing HR technology, automation, or AI-enabled solutions.
• Experience scaling shared services or service-center operations.

Additional Information:

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: Yes