Digital Adoption / UX Content Specialist

Job Requirements

At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Job Summary

We are looking for a UX / In-App Content Writer with 4+ years of experience in digital adoption, UX writing, and in-app content creation. The ideal candidate will create engaging user guidance, product microcopy, tutorials, and digital adoption content that enhances user experience and product adoption.

Key Responsibilities

• Create clear, concise, and user-friendly content across multiple touchpoints including labels, menus, dialogs, notifications, tutorials, email templates, and in-app guidance.
• Develop interactive in-app experiences using WalkMe or Whatfix.
• Create content for blogs, newsletters, training materials, video tutorials, knowledge articles, and product documentation.
• Collaborate with Product, UX, Engineering, and Business teams to deliver consistent and intuitive user experiences.
• Conduct user research and competitor analysis to improve content strategy.
• Review business requirements and convert complex technical concepts into user-friendly content.
• Maintain content consistency through style guides and content standards.
• Ensure quality, accuracy, and compliance with documentation processes.
  
  

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• X Writing and In-App Content Creation
• WalkMe and/or Whatfix
• HTML & CSS
• Technical Writing
• Content Strategy and Microcopy
• Snagit and Camtasia
• Documentation Lifecycle Management
• Microsoft Office Suite (Word, Excel, Visio)
• Accessibility Standards
• Stakeholder Collaboration
  
  

Preferred Skills

• Figma
• Video Tutorial Creation
• Multilingual Content Development
• Digital Adoption Platforms
• Experience with B2B Products
• Exposure to Construction, Mining, Energy & Transportation Domains
  
  

Qualifications

• Bachelor's Degree in Computer Science or related discipline.
• 4+ years of experience in UX Writing, In-App Content, Digital Adoption, or Technical Content Development.
  
  

Key Technologies & Tools

WalkMe | Whatfix | HTML | CSS | Figma | Snagit | Camtasia | MS Office | UX Writing | Content Strategy | Digital Adoption