Desktop Support / Service Desk

Job Title: Desktop Support Engineer

Duration: 6 - 12 Months (Contract)

Work Mode: On-site

Work Timing: Rotational Shift

Working Days: 6 days working

Salary- 3-3.3 LPA

Location: Gurugram/Noida

Key Responsibilities

• Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners, phones).
• System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users
• User Support: Providing prompt, professional technical support via telephone, email, or in-person.
• Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory.
• Networking: Monitoring network connections to ensure stability. 

Required Skills and Qualifications

• Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer).
• Experience: Previous experience in a technical support or help desk role is typically required.
• Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills.
• Education: A bachelor's or associate degree in computer science or a related field is preferred.