Deputy Manager_Oracle SOA , OSB_FMW

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Senior Oracle Middleware Support Engineer to provide hands-on technical leadership for Oracle Fusion Middleware and integration production operations at SP Infocity, Pune.

You will support business-critical Oracle SOA Suite, Oracle Service Bus (OSB), Oracle Application Integration Architecture (AIA) and Oracle WebLogic Server environments that underpin Telecom BSS, OSS and enterprise application flows.

This is an Application Operations and production-support role rather than an application development role. You will combine in-depth technical troubleshooting with incident and problem management, SLA/KPI ownership, production-change readiness, automation, observability and continual service improvement.

The role requires 4–7 years of relevant experience in Telecom IT, Middleware, Integration or Enterprise Application Operations, including significant hands-on responsibility for Oracle FMW production environments. There are no direct or dotted-line reports.

What you will do

Middleware technical operations

• Lead day-to-day technical operations across Oracle FMW, SOA Suite, OSB, AIA and WebLogic production environments
• Investigate and resolve complex integration failures involving SOA composites, BPEL, Mediators, Adapters, OSB services, JMS/JDBC resources, web services, APIs and dependent BSS/OSS systems
• Administer and support WebLogic domains, clusters, Admin and Managed Servers, data sources, JMS components, deployments, JVM health and runtime logs
• Support AIA integration flows and frameworks, including end-to-end transaction tracing, orchestration, interface dependencies, error recovery and production diagnostics
• Perform log, thread, heap/JVM, connection, socket, queue/backlog and performance analysis to identify platform and integration issues
  
  

Incident, problem and service management

• Take ownership of the technical quality of root-cause analysis, corrective actions and known-error tracking, helping reduce recurring middleware incidents
• Deliver agreed SLA/KPI commitments across Incident, Problem, Change and Service Request processes and highlight service risks early
• Analyse MTTR, recurring incidents, failure patterns, backlog and availability trends to prioritise technical improvements
• Support P1/P2 service restoration and coordinate technical activities across application, infrastructure, database, network, security and vendor teams
  
  

Change, release and operational readiness

• Support production change and release readiness, implementation validation, rollback planning, pre/post checks and post-release stabilisation
• Ensure new and changed middleware services are operationally ready through appropriate documentation, monitoring, runbooks, access, escalation paths and knowledge transfer
• Help ensure middleware services meet availability, resilience, disaster-recovery and operational-readiness expectations
  
  

Automation, observability and continual improvement

• Automate health checks, pre/post validations, recurring operational activities, queue and service checks, housekeeping and reporting using Shell, WLST, SQL and approved automation tooling
• Improve monitoring and observability through dashboards, alert tuning, transaction monitoring and log/event correlation
• Use AI/AIOps capabilities, where available, to support anomaly detection, event correlation, triage, root-cause isolation and knowledge-assisted resolution, with appropriate human review
• Identify opportunities to reduce manual operational effort and improve service reliability
  
  

Governance and collaboration

• Participate in operational service reviews and provide concise technical updates covering service stability, SLA/KPI risks, P1/P2 actions, capacity, automation and the improvement backlog
• Collaborate across middleware, application, database, infrastructure and vendor teams within the assigned service or market
• Apply independent technical judgement to troubleshooting, service restoration, RCA and improvement activities, escalating significant service or strategic decisions through the appropriate service leadership
  
  

Who you are

You have:

• 4+ years experience in Telecom IT, Middleware, Integration or Enterprise Application Operations
• Strong hands-on production-support experience with Oracle Fusion Middleware, Oracle SOA Suite, OSB, AIA and WebLogic Server
• Experience troubleshooting SOA composites, BPEL, Mediators, Adapters, proxy and business services, pipelines, routing, transformations and service errors
• Practical knowledge of WebLogic domains and clusters, Admin/Managed Servers, JVM, JDBC, JMS, security, deployments and performance troubleshooting
• Experience with SOAP/REST integrations, APIs, XML, XSD, XSLT and message-based integration
• Strong Unix/Linux troubleshooting and Shell scripting capability
• Working knowledge of Oracle SQL/PLSQL and WebLogic Scripting Tool (WLST)
• Experience diagnosing incidents using application and middleware logs, JVM/runtime analysis, SQL, queues and end-to-end transaction tracing
• Experience with P1/P2 restoration, RCA, Problem Management and SLA/KPI-led production support
• Knowledge of High Availability, resilience and Disaster Recovery in middleware environments
• Hands-on exposure to one or more observability technologies such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix
• Experience implementing practical operational automation and improving monitoring and alert quality
• Knowledge of ITIL-aligned Incident, Problem, Change and Service Request processes
• The ability to collaborate effectively across application, infrastructure, database, network, security and vendor teams
• A bachelor's degree or equivalent relevant professional experience. ITIL Foundation is preferred
  
  

Exposure to OCI/cloud operations, containers, Kubernetes/OKE, Oracle API Gateway, Oracle Integration Cloud (OIC), Kafka, CI/CD, DevOps, SRE practices, AI/AIOps or Telecom CRM, Billing, Order Management and Provisioning ecosystems would be beneficial.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

This role provides the opportunity to:

• Work hands-on with business-critical Oracle middleware and integration environments supporting Telecom BSS, OSS and enterprise services
• Build experience in large-scale production operations spanning service reliability, incident recovery and operational readiness
• Contribute to automation and observability initiatives that reduce manual operational effort and improve service stability
• Apply AI/AIOps capabilities to practical production use cases such as anomaly detection, event correlation and accelerated technical triage
• Collaborate across application, database, infrastructure, network, security and vendor teams to resolve complex end-to-end service issues
• Contribute directly to measurable improvements in availability, MTTR, integration reliability and operational quality
  
  

What Skills You Will Learn

Through the scope of this role, you can further develop your skills in:

• Advanced Oracle FMW, SOA Suite, OSB, AIA and WebLogic production troubleshooting
• End-to-end transaction tracing and integration-flow diagnostics
• JVM, queue, connection, performance and capacity analysis
• Operational automation using Shell, WLST and SQL
• Monitoring, observability, alert optimisation and event correlation
• AI/AIOps-assisted incident triage and root-cause isolation
• High Availability, resilience and Disaster Recovery operations
• SRE and continual-service-improvement practices
• Cross-functional technical incident coordination and service governance
• Cloud, container, API and event-driven integration concepts through exposure to OCI, Kubernetes/OKE, OIC and Kafka environments
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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