Deputy General Manager - Business Collaboration

Key Responsibilities
Product Strategy & Vision
Define and own the product vision, roadmap, and lifecycle for unified collaboration solutions.
Align product strategy with business goals, market trends, and customer needs.
Identify emerging technologies (AI, automation, cloud communications) and integrate into offerings.
Market & Customer Insights
Conduct market research, competitive analysis, and customer discovery.
Build deep understanding of enterprise collaboration needs across industries.
Translate insights into high-impact product features and differentiation.
Product Development & Delivery
Lead end-to-end product lifecycle from ideation to launch and scaling.
Work closely with engineering, UX, architecture, and operations teams to deliver solutions.
Define product requirements, user stories, and success metrics (KPIs).
Unified Collaboration Ecosystem
Oversee products covering:
Enterprise & cloud voice telephony (VoIP, SIP, PBX)
Video conferencing & meetings platforms
Messaging and team collaboration tools
Ecosystem(tools/EMS/NMS/Automation tools/API Integrations) supporting Services
Integration with enterprise tools (CRM, ITSM, APIs)
Ensure interoperability across platforms and vendors.
Law of the land & its regulations
Go-to-Market & Business Growth
Define pricing, service offering and positioning strategies.
Partner with sales, marketing, and channel teams for successful launches.
Drive revenue growth, adoption, and customer retention.
Stakeholder Management
Collaborate with senior leadership, partners, and vendors.
Manage cross-functional stakeholders across technology, delivery and operations.
Present roadmap, progress, and performance metrics to executives.
Performance & Analytics
Establish KPIs and monitor product performance.
Use data-driven insights to optimize features, UX, and monetization.
Drive continuous improvement and innovation.
Required Qualifications
15+ years of experience in Product Management, Telecom, UCaaS, or Enterprise Collaboration.
Proven track record of launching and scaling unified communication or SaaS products.
Strong understanding of:
Microsoft Teams Cloud Telephony (Teams DR/ Team OC/PBX Solutioning options)
Collaboration ecosystems (Microsoft Teams, Zoom, Cisco Webex, etc.)
Excellent stakeholder management and leadership skills.
Experience working with Global Service Integrators & Global Managed Service Providers.
Preferred Skills
Experience in AI-driven collaboration (chatbots, transcription, analytics).
Knowledge of market offering vs positioning for MS Cloud Telephony options.
Exposure to security, compliance, and enterprise-grade architecture.
MBA or advanced degree in Business/Technology preferred.
Key Competencies
Strategic Thinking
Customer-Centric Mindset
Strong Communication & Influencing Skills
Analytical & Data-Driven Decision Making
Execution Excellence
Leadership & Team Collaboration
Success Metrics
Product adoption and customer satisfaction (NPS)
Revenue growth and market share
Time-to-market and delivery efficiency
Platform scalability and reliability
Innovation and feature differentiation