Delivery Lead - Social & Search Operations

About the job:

Title: Delivery Lead - Social & Search Operations

Location: Bengaluru

About Joveo:

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget.

Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

About the Role:

The Delivery Lead is the most senior role in the Social & Search Operations team.

You own the business - revenue, client outcomes, team performance, and the operating model that ties it all together.

The team is structured in pods.

Each pod is an Account Manager and one or more Associates.

The AM owns the client relationship within their pod; the Associate owns campaign execution.

You sit above all pods - accountable for what every pod delivers, for the commercial health of the client portfolio, and for the team's growth as professionals.

This role exists because the team is scaling a significant mandate: taking over client-facing campaign operations from a CS function, building toward full end-to-end ownership of enterprise recruitment advertising accounts.

You will be the person who makes that transition work - credible with clients, trusted by your team, and commercially sharp with leadership.

If you have spent your career executing campaigns for someone else's clients, this is not the right step.

If you have owned outcomes - revenue targets, client retention, team results - and are ready to do that in a high-growth environment, this is the role.

What You Will Do:

- Own the revenue number for the Social & Search Operations practice - renewals, upsells, and new business contributions

- Oversee all client pods - review account health across the portfolio, identify risk accounts, and intervene when needed

- Step in as the senior escalation point for client issues that exceed AM-level resolution

- Present portfolio-level performance and strategy to senior client stakeholders (C-suite, VP-level) on key accounts

- Lead quarterly business reviews for strategic accounts alongside or on behalf of AMs

- Partner with Sales on enterprise pitches and proposals - you bring the performance marketing credibility

- Hire, onboard, and develop AMs and Associates - including defining role clarity, setting performance expectations, and running structured feedback

- Define and enforce operating standards across pods: SLA compliance, reporting quality, campaign health benchmarks

- Work with leadership to define which accounts receive full client-facing ownership vs. CS-supported delivery

- Report monthly to senior leadership on capacity utilisation, revenue performance, and team health

What You Will Own:

- The revenue performance of the Social & Search Operations practice

- Client retention across all pod accounts - renewal rate, satisfaction, escalation resolution

- Team structure and headcount decisions - you define when a new pod is needed and what profile to hire

- Cross-pod quality and consistency - every client gets the same standard regardless of which pod they sit in

- The operating model - you update and enforce the RoE, SLAs, and pod protocols as the team evolves

What You Bring:

- 7-12 years in performance marketing, with the last 3+ years in a leadership role that included direct revenue or P&L accountability

- Proven track record of owning client relationships at a senior level - you have presented to and retained enterprise clients, not just supported someone who did

- Direct team management experience - you have hired, developed, and if necessary, exited people

- Deep hands-on knowledge of paid media (Meta, Google Ads, LinkedIn, programmatic) - you can review a campaign setup and identify problems, even if you no longer run accounts yourself

- Commercial acumen - you understand margin, renewal economics, upsell signals, and how to have a pricing or scope conversation with a client

- Experience running operations at scale - multiple clients, multiple channels, multiple team members simultaneously

- Strong executive communication - you are credible in a C-suite room, and you can translate campaign performance into business outcomes without losing the audience

- Bangalore-based or willing to relocate - this is a full-time, in-office leadership role

Nice to Have:

- Background in performance marketing agencies - multi-client ops and client servicing discipline is a strong advantage

- Experience in recruitment advertising, employer branding, or HR tech - shortest ramp time into Joveo's client context

- P&L ownership or revenue target accountability in a previous role - not just budget management

- Experience building or restructuring a team from the ground up

- Exposure to programmatic advertising platforms (DSPs, job boards, Joveo or similar)

- MBA or equivalent from a recognised institution - useful but never a substitute for the track record above