Data Analyst

Role & responsibilities

The Data Analyst will play a critical role in enhancing customer experience by extracting, analyzing, and transforming data into actionable insights. This role requires strong SQL expertise, analytical thinking, and proficiency in data visualization tools like Power BI to support business decision-making and improve customer outcomes.

Key Responsibilities

• Extract, analyze, and validate data from Oracle databases using efficient and accurate SQL queries
• Write optimized SQL queries to join, aggregate, and transform large datasets into meaningful business insights
• Develop and maintain Power BI dashboards and reports for business stakeholders, ensuring clarity and usability
• Apply analytical techniques to identify trends, patterns, variances, and key drivers impacting customer experience and business performance
• Validate analytical outputs against source tables and systems to ensure data accuracy, consistency, and reliability
• Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions
• Support monthly reviews and reporting by providing actionable insights and highlighting key challenges

Key Qualifications & Skills

• Strong proficiency in SQL (Oracle preferred) for data extraction and manipulation
• Experience working with large datasets and writing optimized queries
• Hands-on experience with Power BI for creating dashboards and reports
• Strong analytical and problem-solving skills with attention to detail
• Ability to validate data and ensure high standards of accuracy
• Good understanding of business metrics, preferably in banking/payments or customer experience domains
• Strong communication skills to present insights to stakeholders

Preferred Qualifications

• Experience in BFSI / Payments / Banking domain
• Prior exposure to Customer Experience analytics
• Familiarity with data validation frameworks and data quality checks

Experience Required

• 2-3 years of relevant experience in data analytics / business intelligence

Key Competencies

• Data-driven decision making
• Attention to detail
• Stakeholder management
• Problem-solving mindset
• Business acumen