CHENNAI · FULLTIME
Data Analyst
Virtusa Consulting Services
Chennai · onsite · Posted 5d ago
Sourced from
Not disclosed10–15 yrsfulltimeChennai
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Section · 01
About this role
Job Requirements
The Role and Core Accountabilities:
10-15Years
The Role and Core Accountabilities:
- Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO
- Drive IT Infrastructure & Operations governance, review forums, performance tracking and action follow-up.
- Manage scorecards, KPI/KRA, service health, SLA, delivery performance, risks, compliance and improvement opportunities.
- Strong hands-on ServiceNow and Power BI, including dashboard creation, Power Query, data visualization, metric reporting and executive storytelling.
- Advanced SQL: complex queries, joins, aggregations, subqueries, data extraction, manipulation and validation.
- ETL, data warehousing, staging and dimensional architecture knowledge.
- Strong data modelling: star/snowflake, normalization and fact/dimension relationships.
- Advanced DAX: custom measures, calculated columns and analytical expressions.
- Power BI workspace lifecycle, deployment pipelines, RLS/OLS security and governance controls.
- Analyze incidents, SLAs, backlog, productivity, compliance and trends for actionable insights
- Prepare executive presentations, governance packs, service review packs, scorecards and business review documents.
- Working knowledge of Agile and Jira for demand, backlog, workflow and reporting.
- Strong requirements gathering, process mapping, documentation, analytical and stakeholder management skills.
- Drive reporting automation, data quality, standardization, service visibility.
- Minimum 10 years overall experience in Business Analysis, IT Operations, Service Governance, PMO/Governance Reporting or related roles.
- Strong IT Infrastructure & Operations experience across service desk, network, server, cloud, database, storage and backup.
- Proven experience with scorecards, KPI/KRA frameworks, governance dashboards and leadership reporting.
- Strong ITIL/ITSM knowledge covering incident, problem, change, request, SLA and service performance management.
- Strong expertise in Power BI, SQL, DAX, ServiceNow, Excel, PowerPoint and Jira.
- Exposure to AI-enabled analytics, report automation, data insights and Copilot/ChatGPT for DAX/SQL and reporting efficiency.
- Ability to structure ambiguous business problems into analytical questions, validate data and present trends/improvement opportunities to senior stakeholders.
10-15Years
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Section · 02
Skills
daxServicenowAgileData modellingPowerpointPower BiJira AtlassianSQLData WarehousingETLexcel
Section · Company
About Virtusa Consulting Services
Virtusa Consulting Services
IT Services & Consulting
18.8k+
employees
1996
30 years old
Hyderabad / Secunderabad, Telangana
India
₹13.7L PA avg
Avg at Virtusa Consulting Services
About
Virtusa help clients change, disrupt, and unlock new value that surpasses their wildest expectations not just to reach our best, but to redefine yours.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
2.0
Work-life
2.7
Employees rate it well for
Work-Life Balance37Overall Company37
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