Customer Support Representative

ABOUT US

Datacultr is a global Digital Operating System for risk management and debt recovery, helping consumer lending, retail, telecom, and fintech organisations expand into the underpenetrated New-to-Credit and Thin-File segments. We drive collection efficiency, reduce delinquencies, and lower NPLs. We're on a mission to enable 35 million unbanked and under-served consumers to access formal financial services by the end of 2026. Our clients span India, South Asia, South East Asia, Africa, and LATAM. We're headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City. Our development centre is in Gurugram, India.

THE ROLE

We are looking for an experienced Customer Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution.

CORE RESPONSIBILITIES

● Listening to our B2B Customer's concerns and handling product related complaints or queries on TAT basis.

● Contribute ideas to resolve customer problems to improve productivity.

● Maintain and update customer documentation as needed.

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

● Actively listen to the concerns with a Solution-oriented approach.

● Manage transactions over CRM.

KEY RESPONSIBILITIES

● 2+ years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.

● Smart Freshers good with Communication skills can apply.

● Active Listener.

● Must be proficient in any of the above mentioned languages along with English.

● TAT oriented approach.

● Good working knowledge with Microsoft Excel or Microsoft Suite.

● Excellent communication and interpersonal skills.

WHAT WE OFFER

● A high-velocity, low-bureaucracy environment where good ideas ship the same week

● Opportunity to shape the future of unsecured lending in emerging markets

● Competitive compensation package

● Professional development and growth opportunities

● Collaborative, innovation-focused work environment

● Comprehensive health and wellness benefit

LOCATION & WORK MODEL

● Location: Pune

● Start date: Immediate joiners preferred