Customer Support Representative

Company Description MAXTHERM (INDIA) PRIVATE LIMITED, headquartered in South India, is a well-established provider of energy-efficient thermal engineering solutions. With over 25 years of experience, the company designs and manufactures advanced, eco-friendly thermal systems for a wide range of industrial applications. These systems are integrated with automatic control technologies to ensure precise, reliable, and safe operation. MAXTHERM focuses on innovation, sustainability, and long-term performance, offering team members opportunities to work with modern engineering practices in a growth-oriented environment.
Role Description This is a full-time, on-site Customer Support Representative role based in Tamil Nadu, India. The Customer Support Representative will handle incoming customer inquiries via phone, email, and other channels, providing prompt and accurate information about products, services, and order status. Responsibilities include resolving customer issues, coordinating with internal teams for technical or service-related support, documenting interactions in support systems, and following up to ensure customer satisfaction. The role also involves troubleshooting basic product or usage problems, maintaining service quality standards, and contributing feedback to improve support processes and customer experience.
Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on professional, courteous interaction.
• Candidates should possess excellent Communication skills, including clear verbal and written communication in English and local languages as needed.
• Candidates should possess competencies in Troubleshooting and problem-solving to address basic technical and service-related issues.
• Candidates should possess an orientation toward Customer Satisfaction, demonstrating empathy, patience, and follow-through on inquiries and concerns.
• Relevant experience in customer-facing roles, preferably in manufacturing, engineering, or industrial products, is beneficial.
• Basic technical understanding of industrial or thermal systems, or willingness to learn product details, is an advantage.
• Ability to work on-site in Tamil Nadu, manage multiple tasks, and use standard office and CRM software tools.
• A diploma or degree in any discipline is preferred; equivalent practical experience in customer support will also be considered.