AHMEDABAD · FULLTIME
Customer Support -Non-Voice Process
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Ahmedabad · onsite · Posted 5d ago
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Not disclosedFresherfulltimeAhmedabad
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Section · 01
About this role
Responsibilities
- Handle customer inquiries and provide solutions through email and chat support.
- Assist customers with product-related questions and issues.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service quality and customer satisfaction.
- Identify recurring customer issues and suggest improvements to processes.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Basic understanding of customer service principles and practices.
- Proficiency in using computer applications and online tools.
- Ability to work independently and as part of a team.
- Familiarity with CRM software is a plus.
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Section · 02
Skills
Customer Servicecrm softwareProblem Solvingdetail-orientedBasic Troubleshootingtime managementEmail EtiquetteData EntryMultitaskingProduct Knowledge