Customer support Junior

Company Description Brihati Global Edge Solutions is a Dubai-headquartered global talent and consulting firm supporting clients across the Middle East, US, UK, India, and Africa. The company specializes in executive and strategic hiring across IT, non-IT, BFSI, oil & gas, and real estate, as well as HR advisory, process excellence, and leadership enablement. Brihati also delivers digital and marketing solutions, including branding, outreach strategy, and audience-specific content creation. The firm focuses on building inclusive, high-performing teams and driving business impact with precision, empathy, and speed. Its human-centered approach emphasizes innovation, integrity, trust, and long-term growth.

Role Description This is a full-time, on-site Customer Support Junior role based in Ghaziabad. The role involves responding to customer inquiries via phone, email, and chat, providing timely and accurate information, and ensuring a positive service experience. The team member will assist in resolving basic technical or account-related issues, escalating complex cases to senior staff when needed, and tracking interactions in support systems. Day-to-day responsibilities include updating customer records, following standard operating procedures, gathering feedback on service quality, and contributing to continuous improvement of support processes. The role also requires close collaboration with internal teams to help maintain high levels of customer satisfaction and service reliability.

Experience - 1 Year

Onsite-Ghaziabad

6 day working

Qualifications

• Customer Support and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain a positive customer experience.
• Strong Interpersonal Skills to communicate clearly, build rapport, and manage conversations with diverse customer groups.
• Basic Technical Support capabilities to understand products or services, troubleshoot common problems, and escalate complex issues appropriately.
• Analytical Skills to interpret customer feedback, identify patterns in issues, and support data-driven improvements in support processes.
• Good written and verbal communication skills in English; additional language proficiency is an advantage.
• Ability to work on-site in Ghaziabad, manage time effectively, and handle multiple queries professionally.
• Proficiency with common office and support tools (e.g., CRM or ticketing systems, email platforms, spreadsheets).
• Relevant diploma or bachelor's degree preferred; prior internship or entry-level experience in customer service