Customer Support Executive

Job Description:-
Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up
until resolution.

Convert inquiries into sales.
Follow up regularly on warm and cold leads to maximize conversion opportunities.
Provide accurate, valid, and complete information to customers using the right tools and resources.
Maintain records of customer interactions, update account information, and manage documentation
accurately.
Identify and assess customers needs to achieve high satisfaction levels.
Manage large volumes of incoming calls efficiently and prioritize based on urgency.
Build and maintain strong relationships with customers through open and positive communication.

Education: Bachelors degree in any discipline.
Experience: Minimum 1 year of customer support experience in the service industry.



Excellent verbal and written communication skills.
Strong problem-solving and issue-handling abilities.
Ability to handle customers with patience and a positive attitude.
Proactive approach to resolving situations and managing challenges.
Basic computer and MS Excel knowledge.
Sense of responsibility and ownership for customer satisfaction.
Strong communication and negotiation skills.
Ability to handle objections and convert leads effectively.
Target-driven and result-oriented approach.
Good understanding of sales funnels and lead management
Work Schedule:

Working Days: 6 days a week (Mandatory to work on weekends).`
Weekly Off: Rotational weekday off.