Customer Support Executive

Role & responsibilities

• Handle customer queries and provide clear, accurate, and professional assistance.

• Understand customer concerns and resolve issues effectively within the defined process guidelines.
• Maintain a high standard of customer service and customer satisfaction.
• Communicate with customers in English and Hindi through the assigned support channel.
• Record customer interactions and update relevant information accurately in the system.
• Follow company policies, process guidelines, quality standards, and data privacy requirements.
• Escalate complex or unresolved customer concerns to the appropriate team when required.
• Meet assigned productivity, quality, and customer service performance targets.

Eligibility & Requirements

• Freshers and candidates with relevant customer support experience may apply.
• Strong verbal communication skills in English and Hindi are required.
• Good listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with patience and professionalism.
• Basic computer knowledge and ability to work with CRM or support systems.
• Willingness to work from the office and follow a 6-day working schedule with 1 rotational weekly off.
• Candidates should be comfortable working in a day-shift environment

Preferred candidate profile

Work from Office | Day Shift | 6 Days Working | 1 Rotational Weekly Of