Customer Support Executive

Company Description

MOVIDA is a contemporary footwear brand focused on redefining comfort and style for modern Indian customers. In collaboration with Italian designers, Movida creates footwear that blends global fashion trends with everyday practicality. Each pair is crafted to international standards, offering designs that are trend-led, comfortable, and durable. The brand aims to inspire confidence with every step by delivering products that look good and feel good throughout the day.

Location: Faridabad, Haryana

Experience: 0–1 year / Freshers can apply

Employment: Full-time

Department: Customer Experience / E-commerce

Reporting To: E-commerce / Operations Manager

Job Profile

• We are looking for a customer-focused, polite and energetic Customer Support Executive to become the first point of contact between MOVIDA and its customers.

• The candidate will handle customer queries across phone, WhatsApp, email, Instagram and other customer communication channels, while ensuring smooth handling of orders, deliveries, exchanges, returns and complaints.

• The ideal candidate should have a pleasant personality, good communication skills, patience and a strong sense of ownership.

Key Responsibilities :-

• Customer Communication : Handle customer queries through, Phone calls, WhatsApp, Email, Instagram/DMs and Website Chat.

• Customer Complaint Handling : Handle complaints professionally regarding Damaged products, Wrong product received, Wrong size, Delivery delays, Missing products, Packaging issues, Payment issues.
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• The approach should be Listen → Understand → Solve → Follow up → Close

• Social Media Customer Interaction: Monitor customer questions/comments on Instagram, Facebook, WhatsApp. Respond professionally and quickly. Where appropriate, convert social media enquiries into website visits and orders.

• Customer Feedback : Maintain records of recurring customer feedback regarding: Size/fit, Comfort, Design, Quality, Pricing, Delivery, Packaging etc..

Education : 12th pass / Graduate. Graduation in any discipline will be preferred but is not mandatory.

Experience : 0–1 year. Freshers with good communication skills can apply.

Prior experience in E-commerce, Fashion,Retail, Customer service, BPO or D2C will be an advantage.

Skills Required: Good spoken English and Good Hindi. Good written communication and Basic computer knowledge. Comfortable with WhatsApp and social media. Good listening skills, Patience, Positive attitude, Ability to handle difficult customers calmly.